3 plus years experience in residential mortgage lending. Over 10 years of experience in customer relations & sales. Proficient with Encompass, Word, Powerpoint, HubSpot, and Salesforce. Standard Excel knowledge. Works well independently and within multifaceted teams in tackling metric-based goals while adapting quickly to changes in consumer qualifications, and lending guidelines. Management skills including devising and implementing plans for earning new business, market research, strategic planning, maintaining team productivity, coaching, de-escalation, and conflict resolution. Specialized skills in interpersonal communication with experience derived primarily from sales, loan servicing & origination. Strong interest in positions that can sharpen aforementioned skills and expand experience both in lending and sales and support.
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Retail Sales SpecialistThe Goodyear Tire & Rubber Company Feb 2024 - PresentAkron, Oh, Us -
Support SpecialistDrivesafe Driving Schools Jan 2023 - Jan 2024Evergreen, UsBeat monthly sales goals within my first 2 weeks with the companyIncreased positive reviews online %30Created a new way of organizing the vehicle fleet creating frequent maintenance visits to guarantee consistent performance. -
Layoff/Position EliminatedCareer Break Oct 2022 - Jan 2023
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Lead Generation SpecialistThe Ashley Hickmon Team At Fairway Mortgage Jun 2021 - Oct 2022As the Lead Generation Specialist, my job includes the following. I am responsible for reaching out to leads that have not been contacted or have gone dormant and creating interest in our product and trying to determine their goals. If needed I would create follow up meetings with Loan Officers to speak with borrowers if special circumstance was required. I would also attend weekly budget meetings to determin what lead sources are the most beneficial. If interest was createid, I would go through applications with borrowers if possible and gather the documentation needed to complete the loan.
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Loan Officer AssistantUs Mortgages Apr 2020 - Aug 2021Gather necessary information from customers to make an educated decision on qualifications. Provide Loan Officer with quality leads, giving an explanation of the situation and goals of the customer to the Loan Officer. Send documents to the customer and provide a timeline for completion. Contact outside companies for any and all documentation to assist with the closing of the file. Constantly going through the company database to find new and old clients to re-engage.
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Lead AgentUs Mortgages (Official) Apr 2019 - Apr 2020Centennial, Colorado, UsTasked with making sure all agents were on the phone when they needed to be. Assisting with any escalations and questions. Made sure all agents were keeping up with leads. Review resumes and conducts interviews for open positions. Troubleshoot and find solutions for any system-related issues, working with outside IT companies. -
Team Lead CsrGood Sam Jun 2014 - Apr 2019Bowling Green, Kentucky, UsLead Agent for our Member Services department. Was tasked with making sure 50+ employees were adhering to schedules, making sure breaks were taken at proper times. Answered any and all questions that other employees had on the sales floor. Took escalation calls from upset customers and provided solutions if possible. Kept records of calls for each employee. Monitored workforce levels to stay within metric goals.
Cody Kraatz Education Details
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Manitou Springs High SchoolGeneral Studies
Frequently Asked Questions about Cody Kraatz
What company does Cody Kraatz work for?
Cody Kraatz works for The Goodyear Tire & Rubber Company
What is Cody Kraatz's role at the current company?
Cody Kraatz's current role is Positive Vibes.
What schools did Cody Kraatz attend?
Cody Kraatz attended Manitou Springs High School.
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