Cody Mccrary-Rice Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Manage collateral portfolio by reviewing, researching, and correcting collateral in-formation, ensuring accurate, proper documentation within internal systems• Generate and process all title and UCC documentation in order to secure the lien on all collateral loans.• Responsible for filing and maintaining physical titles in our secured title area and performing periodic inspections and title audits. Remain compliant with policies, processes and legal guidelines including but not limited to Bank Secrecy Act, Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practice Act (FDCPA).• Responsible for monitoring and logging title packets received for processing, while ensuring missing documentation is acquired for lien filing within the designated timeframe of statutes for lien perfection

Greater Atlanta Area

Review all incoming document for new consumer loan applicationBecome liaison between the member and loan consultantsVerify all incoming documents aren’t considered fraud

Greater Atlanta Area

Performs back office clerical duties and file maintenance in related to all loansHandle all member inquires and discrepancies pertaining to all existing loansProcess and transfer all loan paymentsAssist members with applying for automotive's titles documents.

Greater Atlanta Area

Provide customers with product and service information via the telephone channel. As a Member Care Agent handles customer inquiries including balance, checking accounts, check card, credit card and deposit products while working with other departments to make an excellent experience for the member.

Alpharetta, Georgia

Work to identify gains in account with providing better customer service experienceUse critical thinking and found resolutions with bill in billing system (acss)Ensure customer satisfaction and resolve all customer issues and concernsTroubleshoot and provide positive reassurance on Verizon Wireless products and services

Gray, Tennessee

Made outbound and inbound calls to reach out to customers and verify account informationAssisted and resolved new and current clients with account and billing problems Assisted managers with team training and staying current on latest policy and proceduresSponsored new hire/internal transfer hire training classesHad lending authority up to 25,000Process new credit application through telephone or through mail Verify and resolve variations between application and credit bureauReview individual or commercial customer files to identify and select delinquent accounts for collectionHandle fraudulent applications; research with variety third party verification toolsAssisting business owner and account payable with their Home Depot commercial credit card Used varies tool assist business with verifying purchases, authorized buyersAssist business owner with account credit line increases

Associate'S Degree, Applied Science Of Business

Business Essental Certificate, 4.0

High School