Cody Mack Email & Phone Number

Los Angeles, California, Us

● Manage daily outpost deliveries in the DMV Area, Boston, and Philadelphia markets●Problem solve and take immediate actions to meet and exceed KPIs across delivery success and customer experiences● Work with Product team to identify product improvements for both customer-facing application and back-of-house software to manage ordering and delivery● Hold daily cross-functional team interactions to ensure alignment with store leaders, product management, data, sales team and account managers● Develop SOPs and analyses to optimize delivery routes to manage labor costs

Washington, District Of Columbia, Us

Austin , Texas, Us

■ Own communication, coordination and day of execution for events, as well as continued follow-up to build on-going relationships, helping to execute over fifty private events, group and charity rides in the last year■ Engaged 15+ vendors (ranging from local brands to national companies) for in-house events and partnerships■ Scheduling 50+ part timers across two different locations, assigning staff per business needs and handling requests for time off, shift changes, etc., utilizing a payroll model to ensure studio locations meet usage KPIs■ Conducted day-to-day interactions and communications with customers to aid in problem solving; built personal relationships to upsell one-time customers to monthly members■ Responsible for talent needs from resume reviews and phone screens to final round interviews, onboarding 20+ employees and overseeing training and performance■ Responsible for studio operations to ensure compliance with back of house and front of house procedures, visuals and branding

Us

■ Excellence in customer service and sales, involving clienteling ■ Operating the store day to day, driving results and business acumen■ Researching new ways to gain a customer base and boost sales■ Recruiting, Interviewing, and hiring of new staff -Conflict management and coaching of the team -Motivating and leading others■ Specific manager responsibility of operations and inventory -Responsibility for new delivery’s of 4 to 5 each season and working with the visuals manager for the floor set and organization of back stock product -Managing sales floor etiquette and back of house organization for the team -Ordering supplies and keeping to our monthly budget -Financial analysis of sales floor and layout

Us

Tokyo, Jp

•Completed Uniqlo Manager Candidate (UMC) Program in the Natick Store -Completed training on weekly and monthly sales and inventory reports at the US Corporate Headquarters -Mastered training skills of sales associates and supervisors -Analyzed monthly goals to break down into accomplishable weekly and daily goals; creating and amending policies and finances accordingly•Maximized sales and profits utilizing company plan and store specific layouts•Created daily, weekly and monthly work schedules•Analyzed daily, weekly and monthly sales reports in order to buy proper stock for the location•Visual merchandising; determined layouts, product locations and display depending on quantity, stock and sell rate•Managed on-the-floor operations of company store with the second largest sales volume in the Boston Metro Area•Organized and maintained stock room cleanliness•Conducted opening and closing store duties; including money management and paperwork•Implemented layout changes and replenishment of products•In charge of overall customer service and experience

Boston, Massachusetts, Us

MassMutal insurance branch and Financial Advising company■ Focused internship on marketing research project: How to educate young professionals on the importance of financial planning and insurance o Project purpose was to expand business opportunities into more areas of the northeast o Company also used this work to plan for and recruit younger financial advisers■ Performed financial analysis to evaluate future marketing projects■ Supported COO & CFO on daily operations and management procedures

Tallahassee, Florida, Us

Assisted charity with marketing initiatives including: ■ Worked with the Community Affairs Director to coordinate content and design of monthly newsletters for member updates■ Designed marketing material to promote the mission of the organization “Strong Families = Strong Communities”■ Helped plan and execute events with donors and families

Boston, Ma, Us

Responsible for maintaining a high level of customer service, driving sales, effectively merchandising new products and supporting the store management team. ■ Assisted in analyzing daily sales data to identify trends and make smarter merchandising decisions■ Took inventory to communicate with store management on product needs■ Delivered an outstanding level of customer service ensuring patrons felt welcomed and enjoyed their shopping experience■ Assisted with store opening, closing and event execution

Worked directly with Marketing and Event Planning President of resort.■ Organized and assisted event participants and vendors■ Promoted events and functions through marketing materials

Marketing, Business

High School Diploma