Cody Mccrary Email & Phone Number

Haslet, TX, US

• Client Service: Drive client satisfaction with our rebate customers.
• Responsible for leading a team of Account Managers and Account Specialists while playing an active role in the day-to-day management of assigned clients.
• Responsible for securing and extending relationships with key accounts, ensuring the highest level of client satisfaction by proactively monitoring KPI’s, as well as regular participation in client engagements and.
• Provide accurate and timely responses to client requests.
• Support onboarding with implementation and project management teams
• Ensure documentation and processes are in compliance with department standards while looking for opportunities for improvement and reviewing client programs to assess strategic direction and growth opportunities.

- Accurately maintain monthly scheduling for all field reps across US & Canada- Accurately manage multiple merchandising projects across several retailers ensuring KPIs are met in accordance to established goals- Oversee the creation & maintenance of data collection surveys- Oversee all fulfillment/logistics with merchandising requirements- Oversee stock.

- Managed internal operations team of five that provided services to 3,000+ field team.- Accurately maintained client store list and ensured scheduling was established for all field reps.- Responded to the needs of the field team in an effective, accurate and timely manner- Developed and maintained weekly sales data/trending reports/ /sales.

• Accurately maintained client store list and ensured quarterly scheduling was established for all field reps associated with the program.
• Responded to the needs of the field team in an effective, accurate and timely manner
• Developed and maintained weekly sales data/trending reports/weekly recaps/sales analysis/additional reports as requested
• Developed a new reporting template which reduced development time by 40%

• Assisted guests with luggage to their rooms promptly as checked in and checked out
• Approached the guests needing assistance in a proactive manner
• Assisted guest with general information when Concierge was not available
• Assisted in communicating specific guest requests accurately to all relevant departments

• Performed detailed tasks in a high stress environment
• Adapted quickly to varying situations that demanded quick and accurate decisions
• Required continuing education to remain up-to-date with evolving medicine
• Educated in performing precise documentation of the condition and treatment of patients