Cody Mcgoodwin ☁ Email & Phone Number

Norman, OK, US

Norman, Oklahoma, United States

• Exclusively support the healthcare and life sciences industry for 8+ years with a hyper-focus on medical affairs organizationsExternal Partner Responsibilities
• Develop compelling and realistic demonstrations that showcase the potential of our platform and highlight innovative capabilities
• Prototype and implement demo scenarios that push the boundaries of Salesforce Einstein 1, Force.com, Service Cloud, Experience Cloud, and our Komodo Health products
• Lead the creation of… Show more Exclusively support the healthcare and life sciences industry for 8+ years with a hyper-focus on medical affairs organizationsExternal Partner Responsibilities
• Lead the creation of proof of concepts to validate the feasibility and viability of new ideas or technologies
• Lead and/or oversee successful customer discovery and implementation projects to bring the PoCs to life

Remote

• Lead the Digital Engagement domain's strategy by coordinating with a team of SAs, BAs, configurators, and developers on the bench. Worked across with the Product, Content Development, and Sales teams
• Began the Medical Intelligent Services domain to investigate uses of artificial intelligence within medical affairs and medical information
• Sets priorities in the medical functional area that have a direct impact on revenue
• Set priorities in other functional areas (e.g., our Product… Show more
• Set priorities in other functional areas (e.g., our Product team) that enable rapid implementation and accelerator growth
• Architect custom B2C accelerators for multichannel digital engagements, managing external grant applications, and AI tools for use across a customer's medical affairs organization

Remote

• Lead the Digital Engagement strategy for the Professional Services team
• Architect custom solutions to support global multichannel digital engagements across a customer's enterprise
• Work across functions to develop consistent architecture to accelerate integrating internal systems
• Crafting the Experience Cloud platform into a dynamic and scalable service for patients, KOLs, caregivers, and patients alike to accesses user-centered scientific and clinical data
• Customize Service… Show more
• Customize Service Cloud for case management and customer interactions

Remote

• Customize Service Cloud for case management and customer interactions
• Implementing and integrating with Salesforce.com, Veeva Vault, and Veeva CRM solutions
• Veeva CRM focus of Veeva Multichannel products
• Veeva Events Management configuration, documentation, and develop training materials
• Declarative development and automation (clicks, not code - the name of the game)
• Manage business expectations, project requirements, and coordinate development and testing

Norman, OK

• Managed a Salesforce instance by setting up the security levels, data management, creating reports, dashboards, processes, and workflows
• Developed upon Service Cloud for 4 departments and 2 existing communities to improve data quality, content, user experience, and reporting
• Extensive experience in declarative development creating flow definitions, workflow rules, validation rules, auto-response rules, and escalation rules for business automation
• Training and adoption for Service… Show more
• Training and adoption for Service Cloud, Force.com Apps, and 2 communities
• Configured Salesforce Single Sign On to connect Okta as an Identity Provider for access to 3 communities, 6 Force.com apps, and 4 sandboxes

Norman, OK

• System Administrator for Box, Okta, Google Apps, Office 365, and DocuSign
• Managed the hosted services for 10 domains
• In charge of training and adoption for all cloud systems

Norman, OK

• Contracted with MSPs to implement and support a full range of technology needs to small to medium businesses using LMI Central, Continuum, and CentraStage
• Managed 8 Windows domains (2008R2 and 2011 SBS), 3 Exchange servers (2007 and 2011 SBS), and 3 web servers (IIS and Apache)
• Provided networking solutions including site-to-site VPN for 15 locations using Cisco, SonicWall, and Endian devices
• Managed services for Windows and Linux servers and PCs included deployment, maintenance… Show more
• Managed services for Windows and Linux servers and PCs included deployment, maintenance, monitoring, break/fix support
• Developed 2 proprietary CMSs using Drupal to meet the business needs of a health care provider (meeting HIPAA requirements) and a wireless tower construction company.

Oklahoma City, Oklahoma Area

• Managed, monitored, and maintained a Windows 2003 domain across 11 locations for 150 users
• Established a Server 2008 server farm for running proprietary software in Terminal Services
• Oversaw deployment and updates of all software
• Implemented a site-to-site VPN using Cisco ASA 5500, Cisco PIX 506, and SonicWalls across all sites
• Managed the IT helpdesk with 1 employee and 3 contractors

Oklahoma City, Oklahoma Area

• Provided support for a nationwide customer base by phone for networking, hardware, and ever changing commercial and in-house developed software.
• Consistently ranked in the top 5 of 30 colleagues based on monitored metrics.

Bachelor’S Degree, Mathematics And Political Science

Bachelor Of Science (Bs), Computer Science