Cody Mcgoodwin ☁ Email & Phone Number

Norman, Ok, Us

Norman, Oklahoma, United States

Exclusively support the healthcare and life sciences industry for 8+ years with a hyper-focus on medical affairs organizationsExternal Partner Responsibilities•Develop compelling and realistic demonstrations that showcase the potential of our platform and highlight innovative capabilities•Prototype and implement demo scenarios that push the boundaries of Salesforce Einstein 1, Force.com, Service Cloud, Experience Cloud, and our Komodo Health products•Lead the creation of… Show more Exclusively support the healthcare and life sciences industry for 8+ years with a hyper-focus on medical affairs organizationsExternal Partner Responsibilities•Develop compelling and realistic demonstrations that showcase the potential of our platform and highlight innovative capabilities•Prototype and implement demo scenarios that push the boundaries of Salesforce Einstein 1, Force.com, Service Cloud, Experience Cloud, and our Komodo Health products•Lead the creation of proof of concepts to validate the feasibility and viability of new ideas or technologies•Lead and/or oversee successful customer discovery and implementation projects to bring the PoCs to life•Provide technical expertise and guidance to internal teams on integrating innovative solutions and technologies into the platform•Serve as a technical liaison between our organization and external stakeholders•Foster and maintain a close partnership between the Product, Sales, and Professional Services organizationsInternal Organization Responsibilities•Collaborate with cross-functional teams to conceptualize, design, and implement cutting-edge features and solutions•Work closely with product managers, engineering manager, engineers, and technical writers during product refinement,development, and release cycles•Work with Solution Architects, Business Analysts, Technical Writers and Configuration Specialists to produce deliverables which lead to effective ramp and deliverability of innovative solutions•Proactively seek out gaps in knowledge, especially cross-functional, and work with a variety of teammates and leaders to fill the gaps•Liaise with Solution and Technical Architects throughout an implementation's delivery phases, and attend project design reviews to monitor and support teams Show less

Remote

•Lead the Digital Engagement domain's strategy by coordinating with a team of SAs, BAs, configurators, and developers on the bench. Worked across with the Product, Content Development, and Sales teams•Began the Medical Intelligent Services domain to investigate uses of artificial intelligence within medical affairs and medical information•Sets priorities in the medical functional area that have a direct impact on revenue•Set priorities in other functional areas (e.g., our Product… Show more •Lead the Digital Engagement domain's strategy by coordinating with a team of SAs, BAs, configurators, and developers on the bench. Worked across with the Product, Content Development, and Sales teams•Began the Medical Intelligent Services domain to investigate uses of artificial intelligence within medical affairs and medical information•Sets priorities in the medical functional area that have a direct impact on revenue•Set priorities in other functional areas (e.g., our Product team) that enable rapid implementation and accelerator growth•Architect custom B2C accelerators for multichannel digital engagements, managing external grant applications, and AI tools for use across a customer's medical affairs organization•Support Sales with new POCs and demo product and accelerator assets•Build battle cards and collateral for Sales to support their conversations with key business leaders about new technology and offerings•Built and maintain stable environments for sales demos; implemented a development pipeline for consistent demo asset delivery•Defined initial release planning and versioning for converting our Digital Engagement accelerator into a product•Crafting the Experience Cloud platform into a dynamic and scalable service for patients, KOLs, caregivers, and patients alike to accesses user-centered scientific and clinical data•Customize Einstein Chatbots for pharma-specific regulatory demands and integrate with OpenAI for triaging tier-0 support•Implementing and integrating with Salesforce.com, Veeva Vault, and Veeva CRM solutions•Lead technical architecture planning, SDLC coordination, and code review (not all things can be clicks)•Manage business expectations, project requirements, and coordinate development and testing•Enabling the mass-extinction-event of spreadsheets with great zeal Show less

Remote

•Lead the Digital Engagement strategy for the Professional Services team•Architect custom solutions to support global multichannel digital engagements across a customer's enterprise•Work across functions to develop consistent architecture to accelerate integrating internal systems•Crafting the Experience Cloud platform into a dynamic and scalable service for patients, KOLs, caregivers, and patients alike to accesses user-centered scientific and clinical data•Customize Service… Show more •Lead the Digital Engagement strategy for the Professional Services team•Architect custom solutions to support global multichannel digital engagements across a customer's enterprise•Work across functions to develop consistent architecture to accelerate integrating internal systems•Crafting the Experience Cloud platform into a dynamic and scalable service for patients, KOLs, caregivers, and patients alike to accesses user-centered scientific and clinical data•Customize Service Cloud for case management and customer interactions•Implementing and integrating with Salesforce.com, Veeva Vault, and Veeva CRM solutions•Declarative development and automation (clicks, not code - the name of the game)•Ramp my Apex, Lightning Web Component (and Aura) expertise and lead technical architecture planning, DevOps, and code review (not all things can be clicks)•Manage business expectations, project requirements, and coordinate development and testing•Organizing the spreadsheet-execution squads that will fire at first light Show less

Remote

•Customize Service Cloud for case management and customer interactions•Implementing and integrating with Salesforce.com, Veeva Vault, and Veeva CRM solutions•Veeva CRM focus of Veeva Multichannel products•Veeva Events Management configuration, documentation, and develop training materials•Declarative development and automation (clicks, not code - the name of the game)•Manage business expectations, project requirements, and coordinate development and testing

Norman, Ok

•Managed a Salesforce instance by setting up the security levels, data management, creating reports, dashboards, processes, and workflows•Developed upon Service Cloud for 4 departments and 2 existing communities to improve data quality, content, user experience, and reporting•Extensive experience in declarative development creating flow definitions, workflow rules, validation rules, auto-response rules, and escalation rules for business automation•Training and adoption for Service… Show more •Managed a Salesforce instance by setting up the security levels, data management, creating reports, dashboards, processes, and workflows•Developed upon Service Cloud for 4 departments and 2 existing communities to improve data quality, content, user experience, and reporting•Extensive experience in declarative development creating flow definitions, workflow rules, validation rules, auto-response rules, and escalation rules for business automation•Training and adoption for Service Cloud, Force.com Apps, and 2 communities•Configured Salesforce Single Sign On to connect Okta as an Identity Provider for access to 3 communities, 6 Force.com apps, and 4 sandboxes•Managed Box for Salesforce v3, worked directly with Box as a part of their pilot to test migration from v2, and created new processes for troubleshooting and fixing issues in the FRUP table•Implemented and managed Installed Packages from the AppExchange Marketplace like AddressTools and Case Merge Premium Show less

Norman, Ok

•System Administrator for Box, Okta, Google Apps, Office 365, and DocuSign•Managed the hosted services for 10 domains•In charge of training and adoption for all cloud systems

Norman, Ok

•Contracted with MSPs to implement and support a full range of technology needs to small to medium businesses using LMI Central, Continuum, and CentraStage•Managed 8 Windows domains (2008R2 and 2011 SBS), 3 Exchange servers (2007 and 2011 SBS), and 3 web servers (IIS and Apache)•Provided networking solutions including site-to-site VPN for 15 locations using Cisco, SonicWall, and Endian devices•Managed services for Windows and Linux servers and PCs included deployment, maintenance… Show more •Contracted with MSPs to implement and support a full range of technology needs to small to medium businesses using LMI Central, Continuum, and CentraStage•Managed 8 Windows domains (2008R2 and 2011 SBS), 3 Exchange servers (2007 and 2011 SBS), and 3 web servers (IIS and Apache)•Provided networking solutions including site-to-site VPN for 15 locations using Cisco, SonicWall, and Endian devices•Managed services for Windows and Linux servers and PCs included deployment, maintenance, monitoring, break/fix support•Developed 2 proprietary CMSs using Drupal to meet the business needs of a health care provider (meeting HIPAA requirements) and a wireless tower construction company.•Provided support for 3rd party systems like Calyx Software, Dealertrack, and Practice Master•Acted as an expert witness for legal cases regarding technology Show less

Oklahoma City, Oklahoma Area

•Managed, monitored, and maintained a Windows 2003 domain across 11 locations for 150 users•Established a Server 2008 server farm for running proprietary software in Terminal Services•Oversaw deployment and updates of all software•Implemented a site-to-site VPN using Cisco ASA 5500, Cisco PIX 506, and SonicWalls across all sites•Managed the IT helpdesk with 1 employee and 3 contractors

Oklahoma City, Oklahoma Area

•Provided support for a nationwide customer base by phone for networking, hardware, and ever changing commercial and in-house developed software. •Consistently ranked in the top 5 of 30 colleagues based on monitored metrics.

Bachelor’S Degree, Mathematics And Political Science

Bachelor Of Science (Bs), Computer Science