Cody Mckeon Email & Phone Number

Develop test plans for each stage of game development.Establish and enforce quality assurance standards and best practices throughout the development lifecycle.Identify and prioritize project risks related to quality, ensuring appropriate mitigation strategies are implemented.Work closely with a team of Managers, Leads and testers across various teams and products, game developers, producers, designers, and other stakeholders to understand project requirements and facilitate effective communication.Define and track key quality metrics, providing regular reports and updates to project stakeholders across the organization.

· Created Confluence pages to help direct Customer Service agents on incoming issues and tickets.· Continued previous Associate Lead responsibilities and received new Core Cx Tester tasks.· Navigated various social media outlets, (Twitter, Reddit, etc.) for issues/bugs and tracked those issues inside of the JIRA database.· Answered customer service tickets in relation to encountered bugs and questions regarding the WWE title via Zendesk.· Maintained communication between both the Functional Lead and Live Lead.

· Aided various teams in their work when transitioning to a Work from Home environment.· Answered and satisfied various customer concerns submitted through Zendesk.· Began database management on NBA 2K21 and assisted other Associate Leads with their tasks.· Implemented a test plan and guide for WWE 2K22 and managed a team of testers on various testing aspects.· Created filters and Dashboards inside of the JIRA database.· Completed signoffs and communicated with First Party publishers on release aspects.· Participated in weekly evaluations of the team’s performance and measured metrics.

Las Vegas, Nevada, United States

· Began database management and bug vetting on multiple testers.· Offered recommendations of team structure for the next title’s test cycle.· Increased my total bug input and regressed bug numbers.· Visited the development team’s office and worked in cooperation with the Development team in testing stability/functionality of the year’s iteration of NBA 2K E-League.

· Began testing on a general test team with other seasonal testers and was shortly promoted to a dedicated team on WWE 2K19.· Studied and became proficient in the navigation of Seapine Test Track Pro and the basics of bug writing.· Led the team on numerous occasions in terms of total Regressed Bugs per day and week.· Completed majority of tasks on specific checklists and sweeps when needed.