● Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as Amazon Web Services (AWS) and Microsoft Azure (Azure).● Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency.● Proactive in recognizing and handling uptime and performance challenges.● Work with Development, QA, and Product teams in bringing cases to resolution.● Troubleshoot systems and provide root cause analysis.● 24x7 support rotation on high-availability production environments.● Experience hosting business mission-critical production environments with high up-time service level agreements.● Manage inventory of over 50+ AWS accounts using AWS Lambda and PowerShell

● Analyze and troubleshoot issues related to installing/configuring the entire ArcGIS software stack with a focus in ArcGIS Enterprise.● Administrate case work with SalesForce.● Administer multiple ArcGIS Enterprise environments for upwards of 20+ colleagues.● Maintain excellent customer service with constant contact and overall satisfaction.● Trace network traffic with Third Party Software Fiddler and diagnose network problems on multiple environments.● Assist with the configuration of the ArcGIS Enterprise stack on Virtual Cloud environments, AWS and Azure.● Presenting at Esri User Conference on the topic of Highly Available ArcGIS Enterprise.● Mentor and train new implementation analysts.

● Setup and deliver new computers to employees.● Troubleshoot a wide variety of computer issues that include AD accounts, network issues, hardware crashes, and Microsoft Office.● Trained new Service Delivery Technicians. ● Spearheaded various high-profile projects that include: setup of AUTOWIM machines for performance testing of software, assisted with the maintenance of Server room, and encrypting every laptop with Sophos Safeguard.

As an intern I shadowed the Computer Technicians level 1 and 2 for the Corona-Norco School District. I helped in the setting up of computer labs and also helped to troubleshoot and diagnosis computer problems.