Cody Mullis Email & Phone Number

Irving, Texas, United States

• Oversaw server administration and deployment for 200+ client dental offices• Utilized VMWare ESXi to virtualize and manage office systems• Optimized workflow so that bare-metal servers could be setup and deployedwithin one day of request• Established hardware standards for offices, maintaining a balance between cost,performance and scalability

• Interviewed, trained and developed training material for new hires• Improved the quality of help desk support by utilizing metrics and reporting toestablish and uphold customer SLA's• Greatly reduced average time to resolution by standardizing processes andcreating written/visual reference materials• Reviewed and delegated tasks to ensure quickest resolution and served as pointof escalation for any technical or customer support issues• Coached and mentored team members to help establish and reach personalgoals

Irving, Texas, United States

• Provided exceptional IT support, troubleshooting and system operationsservices.• Quickly resolved both corporate and client issues utilizing help desk ticketingsystem and direct phone line.• Actively monitored and maintained core systems such as server computers,RAID arrays, routers, switches, access points, and firewalls• Performed on-site visits to skillfully troubleshoot, deploy solutions, and buildout new offices.• Installed many different systems such as servers, computers, routers, switches,VOIP /analog phones, security cameras, TV's, sound systems, etc.

Seattle, Washington, United States

• E-3 in USCG• Served aboard 378' High Endurance Cutter• Patrolled entire pacific coast, from Alaska to Ecuador• Apprenticed with USCG— IT• Honorable Discharge