Cody Nielson's Location
United States, United States
Cody Nielson's Contact Details
Cody Nielson work email
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Cody Nielson personal email
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About Cody Nielson
Cody Nielson is a Product and Operations Manager at Wake Up Mobile Detailing. He possess expertise in training, customer service, leadership, inventory management, process improvement and 29 more skills. He is proficient in Portuguese. Colleagues describe him as "I worked with Cody at Red Pepper Software. In our daily stand-up meetings I was impressed the way Cody handled himself. We would often encounter problems that would require patience and diligence. Cody managed the problem while trying to find the solution through asking questions and not dwelling on the negative issues. Additionally, Cody found daily quotes used in our meetings that were applicable in both personal and professional life. I loved interacting with Cody and look forward to keeping in touch in the future!"
Cody Nielson's Current Company Details
Wake Up Mobile Detailing
Product and Operations Manager
Cody Nielson Work Experience Details
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PresidentWake Up Mobile Detailing Jan 2020 - PresentIncreased revenue by 25 percent year over year. Entered three new markets to satisfy customer needs.Market business offerings, manage supplies chain, create and organize schedules, manage customer expectations, and build and retain book of business.
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Operations ManagerRedd Summit Advisors Jan 2023 - Jul 2023Springville, Utah, Us• Increased productivity by 400 percent in development of automated software tools• Prioritize company needs by interviewing stakeholders to understand project impact and need; check back regularly to make sure companies’ needs were still aligned with impact• Manage product backlog to ensure projects are tracked and moved into development at the correct time• Anticipate customer needs by interviewing key stake holders and building tools with high impact to the customer• Built a strong operations team that was able to support increased workload with a smaller team maximizing results through creating process flow diagrams, improved organization, and consistent training• Implemented consistent training schedules to ensure teams are highest performing through inflex of seasonal work loads• Discovered bottlenecks in processes by creating flow charts and documenting processes• Excellent problem-solving skills and the ability to identify and propose and execute solutions to roadblocks• Create and maintain department budgets keeping the company on track for yearly analysis• Clear and direct communication skills that lead to increased trust and company buy-in through all levels of the organization -
Product ManagerRedd Summit Advisors Aug 2022 - Jul 2023Springville, Utah, Us
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It Project ManagerAsea Feb 2019 - Jul 2022Manage custom software development projects and effectively ensure deadlines are met based on expectations. Manage communication with internal business departments and third-party vendors working on the implementation and maintenance of online distributor portal and payment systems. Lead Finance and Commission projects by managing API connections and overseeing new software development to ensure the company was able to receive and pay all global associates. Manage multiple software enhancement projects, from concept, QA and release to market insuring timelines are met and stake holders are constantly updated.
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Executive Account Manager/ Project ManagerRed Pepper Software May 2018 - Feb 2019Pleasant Grove, Ut, Us• Seek out, build and cultivate relationships through trust and demonstrating competency • Plan and lead conversations with customers and technical leads to understand their needs, explore business solutions and create project proposals to satisfy their needs • Build brand recognition within the marketplace through networking and social media• Establish high performing sales team by understanding and monitoring performance KPI’s and being willing to quickly explore and adapt to new ideas • Innovative and forward looking for ways to build or improve processes• Alert to company and customer needs and dedicated to finding the best solution for both parties• Abstract thinking with tenacity and willing to do what it takes to get the job done • Create new business opportunities by designing brochures, attending events and seeking to better understand customer needs• Track sales projections and resource allocation to ensure financial goals are achieved -
Project ManagerUltradent Products, Inc. Jan 2015 - May 2018South Jordan, Ut, Us• Managed multi-team collaboration and assisted team communication through making sure all team members were heard and understood• Successfully released multiple medical device projects by carefully planning, controlling and executing project deliverables• Built team trust by understanding team members personalities and deliverables, then aiding them in their success • Always put the team first in receiving praise and making sure functional managers understood employee success• Created and communicated project scope and timelines to key stakeholders• Removed potential roadblocks and obstacles that could impede project progression• Focused on mitigating risk and lowering the risk of the critical path• Built great team trust by celebrating wins and minimizing impediments• Successfully lead teams by helping team members understand how and why their deliverables impacted the project• Strong understanding of Scrum and Waterfall project management styles to be able to manage multiple types of projects• Strong ability to size activities and level work efforts• Consistently delivered clear concise project updates to stakeholders -
Client Support TechnicianAdp Dealer Services Dec 2013 - Oct 2014Austin, Texas, Us• Strong interpersonal skills interfacing with customers and ADP associates leading to high levels of transparency achieving ADP’s company vision• Consistently ranked in the top ten percent in overall performance• Learned hardware and software troubleshooting skills quickly by taking extended measures in building a procedural book and utilizing ADP tools to minimized dependency on other associates • Demonstrated organizational and logical problem solving skills • Proficient keyboarding, written and grammatical skills• Focused on process improvements in One Note and other ADP learning databases updating best practice solutions • Manage customer expectations and maintained 100 percent customer satisfaction• Shows confidentiality in daily interactions with highly sensitive information• Adherent to data security, protocols and procedures• Proven to do things right the first time by strict attention to detail -
Shuttle DriverUtah State University Nov 2011 - Dec 2013Logan, Utah, Us• Facilitated large group safety training meetings• Use flexibility and adaptability to resolve unanticipated events associated with shuttle bus riders • Lowered risk by being alert and focused on issues regarding safety regulations • Used strong interpersonal and communication skills to interact with a diverse population of students to address safety issues that arose • Recognized as Employee of the Month for outstanding performance and leadership • Maintained perfect safety record over the duration of employment -
Lean Management InternshipPepperidge Farm Aug 2013 - Nov 2013Norwalk, Connecticut, Us• Worked with Lean Manufacturing detecting and reducing non value added activities• Used fish bone and cost/benefit analysis to review and improve current manufacturing processes• Assessed worker safety and identified areas for improvement -
Intern, Service WriterUtah Water Sports May 2013 - Aug 2013Us• Assisted in recruitment and training of new employees• Handled crucial conversations with customers by maintaining a calm, compassionate approach when dealing with complaints, problems and concerns• Provided orientation and associated training for customers in person and over the phone on products and services provided by the company• Performed general office administrative duties such as responding to inquiries by customers, responding to emails and copying documentation for customers and staff• Maintained records of special orders and purchases, achieving high efficiency, reducing lead times• Continuously identified improvements in handling and displaying company products• Strong communication skills used to interface with customers and suppliers. • Scheduled service appointments and internal work with for various departments• Relayed key information from company to customers via email, phone calls and face-to-face interaction• Scheduled and dispersed employee work loads• Ability to adjust and adapt to various personalities while interacting with customers from all walks of life in a professional and pleasant manner to ensure their experience with the company was positive -
Pro Shop Manager / Delivery SpecialistTaylor'S Boats May 2007 - Aug 2012Summer Employment• Assisted in recruitment and training of new employees• Provided orientation and associated training for customers on products and services offered with their new purchases.• Recognized for going above and beyond with financial incentives for high standards of performance • Performed general office administrative duties such as responding to inquiries by customers, responding to emails and copying documentation for customers and staff• Maintained records of special orders and purchases• Assisted with inventory orders and associated inventory management • Organized showroom displays • Sold boating gear and supplies
Cody Nielson Skills
Training
Customer Service
Leadership
Inventory Management
Process Improvement
Microsoft Office
Product Development
Customer Satisfaction
Project Management
Recruiting
Time Management
Inventory Control
Software Documentation
Medical Devices
Product Management
Scrum
Management
Transportation
Microsoft Excel
Public Speaking
Design History
Office Management
Purchasing
Process Scheduler
Microsoft Word
Sales
Powerpoint
Networking
Business Development
Business Strategy
Business Process Improvement
Marketing
Strategic Partnerships
Channel Partners
Cody Nielson Education Details
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Utah State UniversityManagement And Operations
Frequently Asked Questions about Cody Nielson
What company does Cody Nielson work for?
Cody Nielson works for Wake Up Mobile Detailing
What is Cody Nielson's role at the current company?
Cody Nielson's current role is Product and Operations Manager.
What is Cody Nielson's email address?
Cody Nielson's email address is co****@****ent.com
What schools did Cody Nielson attend?
Cody Nielson attended Utah State University.
What skills is Cody Nielson known for?
Cody Nielson has skills like Training, Customer Service, Leadership, Inventory Management, Process Improvement, Microsoft Office, Product Development, Customer Satisfaction, Project Management, Recruiting, Time Management, Inventory Control.
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