Cody Post Email & Phone Number

Sacramento, California, United States

Sacramento, California, United States

Install and repair residential broadband services to expanding customer base throughout the Sacramento area.Possess knowledge of all phases of fiber optic cable deployment, from plant construction, inspection and splicing, to end-customer service installation.Experienced in newest platforms of fiber-to-the home technology, as well as traditional copper networks.Consistently receive recognition and accolades for outstanding customer service skills and workmanship.Contribute significantly to company revenue growth through product cross-selling programs.Integral in creation and implementation of new Surewest Pro and NEXTech programs, positively impacting customer service indices and generating new revenue through fee-based home theater related services. Received CEDIA certification in Home Theater, Environmental, Audio/Visual, Security and Control applications.

Provided critical administrative support to the Inspection Manager and 10 Project Inspectors, with peripheral support of two other departments. Worked closely with internal departments and outside contractors to receive documentation of work performed.Tracked contractor’s progress of expanding the fiber optic network, and reported completion percentages to management.Maintained central filing system, creating new files, adding to active job files, and archiving closed jobs.Processed timesheets for 34 employees in PeopleSoft, checking for accurate HR, GL, and project codes.Administered required monthly and annual safety training for over 40 employees, and maintained training records.Extracted customer complaints from Siebel and Genesys systems, and routed them appropriately for resolution. Followed up with customers to verify completion.Daily use of operating systems such as Microsoft Word, Excel, Access, Windows, Outlook, Genesys, and PeopleSoft 8.

Provided diversified administrative support to the Operations team, including faxing, copying, word-processing, data entry, customer service, ordering office supplies, etc.Managed department’s central filing system and office supply closet; organized shipping bills for approval.Processed all shipping requests using FedEx and US mail and maintained tracking records.Received shipments and packages and distributed to appropriate parties in a timely manner.Processed orders for Military customers and coordinated trucking.Assisted Import Manager with Direct Import order entry and followed up to provide status of all open orders.Worked with US Customs, customs brokers, and freight forwarders to bring imported containers into the U.S.Entered and tracked all orders in SAP, and ran status reports.Provided excellent customer service to all customers.Skilled in Microsoft Word, Excel, Windows, Outlook, & SAP.

Member of the USDA Forest Service – Mendocino National Forest. Responsible for operating in high-risk, dynamic work environments; including situation awareness, basic communication responsibilities, attitude and stress barriers, decision-making processes, and teamwork principles.Front line member of conservation, intelligent resource utilization, and wildland management.Maintained fire to a more natural role in the ecosystem and reduced fire hazard to limit the amount of acres destroyed by damaging fires.Managed fires effectively using technical methods of fire suppression.Established effective operations while integrating unfamiliar resources in emergency situations.Maintained physical fitness standards, training requirements, and operational procedures.Traveled to various wildland fires throughout the U.S.