Responsibilities:• Deliver reporting and insights on critical business metrics using analytical mediums such as PowerBI, SQL, and Excel.• Conduct exploratory/feasibility sessions on project items from internal requestors.• Assist various departments with inquiries related to missing data in company systems, reporting updates, project collaboration, and any opportunities for more data insight/visualizations.• Uphold efficient communication with team and proactively search for issues in current visualization set-ups, data tables, and other processes impacting critical business procedures.• Maintain sharp knowledge on required role skills such as analytics languages, common reporting tasks, software like Power Platform, Jira, and SQL Management Studio, and anything else pertaining to success as a Data Analyst.Acquired Software, Languages, and Concepts:• SQL Server Management Studio• PowerBI• PowerQuery• Star Schema / Table-to-Table Relationships• Advanced Excel Skills (VBA/Macros, conditional formulas, data manipulation, charting, etc...)• Atlassian - Jira• Python• Web Scraping/CrawlingAchievements:• Delivered useful insights for internal resources from departments to executive-level teams, positively impacting current business processes and critical revenue points.• Automated many reporting tasks for my department and others, such as report generation from websites, auditing Case Management referrals, pulling key data/attachments from emails, and more through Python, Power Automate, and VBA/macros in Excel.•Identified errors / potential impact in existing dashboards and some department processes, correcting key data that impacts deliverable results.

• Auditing referrals for different Case Management (CM) methods such as Oncology, Transplant, Medical CM, Maternity, and more.• Completing a variety of reporting for department, leadership, and executive levels.• Building reports and dashboard datasets via SQL Server Management Studio.• Fulfilling backend CRM needs such as XML mapping, user testing, and form design.• Using innovation and agility to promote automation/efficiency in department processes.

• Lead team to coding success in quality, quantity, work chemistry, and process automation.• Perform QC measures for department and follow-up with employees to create learning andgrowth opportunities.• Adjust workloads and headcount as needed.• Uphold effective communication with team and foster a psychologically safe environment.• Meet with supervisor regarding agenda, updates, and escalations.Achievements:• Solved various department issues with workflow, coding time, info retention, and more.• Built resources for department such as Coding Metrics, Document Reference Guide, andException Reports Guide.• Drove our team to maintain our spot in the company’s Top Performer’s list.

• Code vehicle, customer, insurance, and dealer info into Quickbase from the documentationreceived.• Update current claim info such as settlement offer, date of loss, mileage, and doc type.• Work in various QB reports that directly assist other departments (Negotiations, Product,Opening, etc.)• Handle exception reports (discrepancies with docs provided or info in QB).• Teach new hires about the whole total loss process and all the documents we process.• QC new hires on their coding and non-coding activities.

• Handle exception freight (damaged, late, wrong building, etc.) through PRISM.• Send resolved packages to appropriate area of the facility.• Manage captured freight metrics and expected packages through Excel, some AWS systems, andGrafana.• Adjust headcount on certain tasks in the Problem Solve area.Achievements:• Led team to hit our building’s personal record in the summer of 2020.• Taught new hires every task in the building.• Gained abundant experience with MS Office and AWS systems.• Improved our department’s processing efficiency through teaching, rotating tasks,communicating, and upholding a safe and fun work environment.

• Manage the Time Theft project for all US Amazon Air buildings, researching attendance and badge scans of associates suspected of time theft by manager or our system.• Perform OB calls to employees who have committed time theft, gather information about incident(s), and document in Quip for SHRA to make final decision on.• Convert all eligible seasonal associates to permanency. Pull data from Salesforce, modify report using intermediate Excel skills (Conditional Formatting, sorting, PivotTables, etc…), then start placing eligible employees on a FT shift with appropriate manager.• Run HR desk twice during shift, being the first point of contact for any time, attendance, pay, and other HR related concerns.• Create Panorama cases for any employee concerns/personal research findings that need to be escalated or documented for HR team to see.Achievements:• Successfully converted 1000+ associates to permanency during my season.• Gained conflict management skills and polished phone etiquette.• Commended by my manager for quality of service at HR desk.

• Lead classes of all ages in every subject of ITF Taekwondo including self-defense, kicks and strikes, forms, and judo.• Accommodate to each student’s needs, setting a positive example of mind, body, and spirit.• Meet with Head Instructor before each class to discuss agenda and any updates.• Intensify personal training to boost performance and ability to lead while physically fatigued.