Managing a team of QA/QC inspectors and clerks for the purpose of maintaining regulatory compliance, and assuring products fell within specifications approved by Health Canada. Maintaining necessary licenses with Health Canada and the Excuse duty office. Maintaining product compliance for Canadian and US markets, including California. Managing agreements and tech transfer of manufacturing processes with contract manufacturers. Managed methods of analysis with various contract laboratories for material and product analysis.

Tasks include: sample preparation and submission, product performance testing of capsules and tablets to assigned specifications (weight, thickness, friability, etc), analytical result interpretation and entry, and maintaining procedure compliance during manufacturing process. Required task management and prioritization, attention to detail and sanitary handling of natural health products.

Managed user accounts, assisted customers with technical issues. Managed phone calls, live chats and e-mails for global customer base.

Prepared various food items, maintained sanitary kitchen and lobby.

Seasonal work including powder encapsulation and bulk capsule/tablet coating.