• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. • Managed face to face and over the phone call flow and responded to technical support needs of customers.• Installed software, modified and repaired hardware and resolved technical issues pertaining to customer products and internal systems.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Coordinated ongoing technical training and personal development trainings for team members under the title of 'Technical Advisor' • Identified and solved hardware and software technical issues with a variety of diagnostic tools.

• Installed software, modified and repaired operating systems and answered technical questions.• Provided base level IT support to non-technical personnel within the business.• Met and exceeded company sales and productivity goals each quarter.• Demonstrated professionalism and courtesy with customers at all times.• Resolved problems with malfunctioning products.• Upsold products and services to increase company revenue.