Cody Robbins's Location
Chicago, Illinois, United States, United States
Cody Robbins's Contact Details
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About Cody Robbins
Operations leader with a passion for people, process, technology and the connection between them. Functional lead of cloud CX, process improvement, and systems implementation projects resulting in tenfold revenue growth. Ten years of professional experience driving exceptional sales and customer satisfaction results.
Cody Robbins's Current Company Details
Cody Robbins Work Experience Details
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Director Of Revenue AccelerationPlaylistChicago, Il, Us
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Director Of Revenue AccelerationMindbody Aug 2023 - PresentSan Luis Obispo, California, Us -
Director Of Revenue OperationsJune Homes (We'Re Hiring!) Dec 2021 - Feb 2023New York, UsAs the Director of Revenue Operations, I played a pivotal role in optimizing revenue generation and operational efficiency. With a focus on driving results, I successfully implemented HubSpot for the Business Development team, transforming sales processes, forecasting, lead management, and relationship management.Accomplishments:-Led the successful implementation of HubSpot for the Business Development team, streamlining sales processes, forecasting, lead management, and relationship management.-Achieved outstanding results, delivering 152% to target on units and 217% to target on lead delivery in H1 2022.-Significantly improved the Business Development team's Net Promoter Score (NPS) by 20 points, from 66 in Q4 2021 to 86 in Q2 2022.Responsibilities:-Functioned as the product owner for HubSpot CRM and the proprietary system of record, ensuring seamless integration and optimal utilization.-Managed and guided the outbound lead management team, driving effective lead generation and conversion strategies.-Oversaw the contract management team, optimizing processes and ensuring compliance with contractual obligations.-Acted as the strategic lead for partner experience, fostering strong relationships from start to finish.-Provided valuable revenue operations advisory to cross-functional executives, offering insights and guidance to drive revenue growth and operational excellence. -
Director Of Go To Market OperationsCision Jun 2020 - Dec 2021Chicago, Illinois, UsAs the Director of Go-to-Market Operations, I spearheaded strategic process and technology improvements for over 650 internal teammates, collaborating closely with finance, technology, and business partners. With a track record of delivering impactful initiatives, I led successful projects such as Lightning migration, organizational restructuring, updated billing system rollout, product and pricebook transformation, and customer NPS platform implementation.Accomplishments:-Led the successful implementation of Salesforce Lightning, driving change management for 650+ cross-functional users.-Played a pivotal role as the functional lead for CPQ, Sales Engagement Technology, and sales process improvement rollouts.-Received exceptional performance reviews, with all surveyed cross-functional executives rating as "Sets a New Standard" during the 2020 end-of-year reviews.Responsibilities:-Served as the functional product owner for multiple Salesforce instances and sales tools, ensuring optimal performance and alignment with business needs.-Managed and guided sales transformation teams, overseeing the successful delivery of 15+ concurrent strategic projects.-Led the scaling of the support team to effectively meet the needs of 650+ sales representatives.-Functioned as the owner of the go-to-market strategy, driving conversion, retention, and customer satisfaction.-Optimized analytics for forecasting across the US, Canada, and Latin America.-Led sales enablement and change management efforts for all Americas rollouts. -
Senior Project Manager - Sales OpsGroupon Aug 2019 - Jun 2020Chicago, Il, UsIn my role as a Senior Project Manager, I led national cross-functional projects that drove key company initiatives within the sales organization, including successful new product rollouts. With a focus on process optimization and revenue growth, I identified and realized high-value opportunities to promote user adoption and drive results.Highlights:-Successfully designed and executed an iterative go-to-market plan, exceeding the Q1 2020 goal by 160% for a critical bookings initiative.-Recognized as Sales Support Superstar Q1 2020 at Groupon for outstanding contributions to the sales team.Responsibilities:-Led multiple strategic cross-functional initiatives, ensuring seamless project delivery and alignment with business objectives.-Designed, delivered, and supported sales tools and processes, optimizing efficiency and driving sales team performance.-Facilitated sales training and communication to promote adoption of new processes and ensure team-wide understanding.-Guided the prioritization of the Salesforce roadmap, leveraging insights to enhance the sales technology infrastructure.-Provided expert business advisory to the executive team on a key bookings initiative, delivering valuable insights and driving strategic decision-making. -
Vp Of Operations And Client ExperienceRenovo Financial, Llc Aug 2017 - Jul 2019Chicago, Illinois, UsRenovo Financial, a highly successful and fast-paced private FinTech company in Chicago, experienced exceptional growth during my tenure. As a result, the company was recognized as the #2 and #6 fastest-growing business by Crain's in 2017 and 2018, respectively. Promoted from Manager of Customer Success, I assumed the role of VP of Operations and Client Experience, where I excelled in driving operational excellence and delivering outstanding customer experiences.Accomplishments:-Led the design and implementation of Salesforce CRM, optimizing customer relationship management and streamlining processes.-Innovated the Customer Experience (CX) strategy, resulting in a record-breaking Net Promoter Score (NPS) of 86% and a high engagement rate of over 55% in 2018.-Drove impressive portfolio growth of 225% from Q1 2018 to Q1 2019.Responsibilities:-Managed a high-performing Customer Success team, fostering a customer-centric culture and ensuring exceptional client experiences.-Provided sales forecasting and executive stakeholder reporting, enabling strategic decision-making and revenue projections.-Led the design and implementation of efficient client lifecycle processes, optimizing customer interactions and satisfaction.-Acted as the Salesforce Business Analyst for the Client Success Team, leveraging the CRM system to enhance customer success and sales processes.-Effectively managed the loan pipeline, resulting in a high volume of 35-55 closed loans per month.-Oversaw vendor negotiation, approval, and relationship management, optimizing operations and maintaining strong partnerships. -
Manager, Customer SuccessRenovo Financial, Llc Jan 2015 - Aug 2017Chicago, Illinois, UsRenovo Financial is an extremely high-performing and fast-paced private FinTech company in Chicago, specializing in Construction Lending. -Led a phenomenal team in a high-growth environment, resulting in more than doubling the team size and loan portfolio during my tenure.-Maintained a strong focus on customer satisfaction, consistently achieving an impressive Net Promoter Score (NPS) of over 80 in 2016.-Collaborated cross-functionally to exceed internal KPIs, fostering a culture of excellence and continuous improvement.-Orchestrated seamless client experiences by aligning internal processes and optimizing customer touchpoints.-Implemented customer-centric strategies and initiatives to enhance client engagement, resulting in increased client retention and referrals.-Leveraged data-driven insights to identify trends, drive proactive customer engagement, and address potential issues before they arise.-Fostered strong relationships with key stakeholders, including the sales team, operations, and executive leadership, to ensure alignment in delivering exceptional customer outcomes.
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Financial Sales ConsultantPnc Jan 2013 - Jan 2015Pittsburgh, Pennsylvania, Us-Led customer experience initiatives, resulting in exceptional 5/5 Branch Customer Satisfaction scores in Q3 and Q4 of 2014.-Consistently surpassed sales goals, achieving over 120% of targets set by management.Expertly identified clients' financial needs and recommended tailored solutions to improve their financial health.-Utilized a consultative sales approach, leveraging deep product knowledge and sales expertise to guide customers towards financial achievement.-Managed key performance indices for client sales and satisfaction, ensuring optimal customer experience and fostering long-term loyalty.-Successfully served as a team lead for branch operations and risk management, ensuring efficient processes and maintaining regulatory compliance.-Acted as a regional mentor, providing training and support to colleagues, driving professional growth, and contributing to key initiatives. -
Sales SpecialistBloomingdale'S Oct 2011 - Jan 2013New York, Ny, UsI specialized in developing new business, building high-value client relationships, and driving repeat business by delivering world-class client experiences.
Cody Robbins Skills
Customer Service
Leadership
Information Technology
Sales
Team Building
Team Management
Project Management
Microsoft Office
Retail
Merchandising
Inventory Management
Store Operations
Consultation
Product Knowledge
Loss Prevention
Relationship Sales
Business Analysis
Commercial Lending
Consumer Lending
Technology
Cody Robbins Education Details
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Western Governors UniversityBusiness - Information Technology
Frequently Asked Questions about Cody Robbins
What company does Cody Robbins work for?
Cody Robbins works for Playlist
What is Cody Robbins's role at the current company?
Cody Robbins's current role is Director of Revenue Acceleration.
What is Cody Robbins's email address?
Cody Robbins's email address is co****@****mes.com
What is Cody Robbins's direct phone number?
Cody Robbins's direct phone number is +131227*****
What schools did Cody Robbins attend?
Cody Robbins attended Western Governors University.
What are some of Cody Robbins's interests?
Cody Robbins has interest in Social Services, Design, Fashion, Technology, Real Estate, Diy Projects, Education, Environment, Animals, Civil Rights And Social Action.
What skills is Cody Robbins known for?
Cody Robbins has skills like Customer Service, Leadership, Information Technology, Sales, Team Building, Team Management, Project Management, Microsoft Office, Retail, Merchandising, Inventory Management, Store Operations.
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