Cody Shepard

Cody Shepard Email and Phone Number

Solutions Architect I @ Conterra Networks
charlotte, north carolina, united states
Cody Shepard's Location
United States, United States
Cody Shepard's Contact Details

Cody Shepard personal email

n/a
About Cody Shepard

Expertise in communicating to determine needs for accurate OSP designs, thereby accomplishing 100% client satisfaction. Excels in creating and strengthening enduring business relationships with clients, other engineers, management teams, and key stakeholders aimed at attaining project success. Recognized for developing automation tools to increase productivity.

Cody Shepard's Current Company Details
Conterra Networks

Conterra Networks

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Solutions Architect I
charlotte, north carolina, united states
Website:
conterra.com
Employees:
204
Cody Shepard Work Experience Details
  • Conterra Networks
    Solutions Architect I
    Conterra Networks Mar 2024 - Present
    North Carolina, United States
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  • Conterra Networks
    Fiber Network Planner Ii
    Conterra Networks Aug 2022 - Apr 2024
    View
  • Outsource
    Outside Plant (Osp) Engineer For Lumen
    Outsource Dec 2017 - Aug 2022
    Greenville, North Carolina, United States
    ● Produced fiber and copper designs for businesses, residential developments, solar farms, and cell towers.● Collaborated with business owners, construction teams, Fiber Splicers, and individuals from departments in Real Estate and the NCDOT.● Simultaneously managed several projects through communication and efficient planning.● Integrated advanced tools for process automation which resulted in quicker onboarding and increased productivity.
    View
  • Outsource
    Outside Plant (Osp) Cad Engineer For Centurylink
    Outsource Jun 2015 - Dec 2017
    Greenville, North Carolina, United States
    ● Resolved issues of record aimed at preparing the database for migration to NDS, a Geographic Information System (GIS) adapted from GE's Smallworld.● Supported experienced OSP Engineers in handling the entry of new designs and preparing documentation for construction.● Developed a foundational understanding of RUS units and Telecommunication Engineering practices.
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  • Outsource
    Tier 3 Facility Assigner For Centurylink
    Outsource Feb 2012 - Jun 2015
    Tarboro, North Carolina, United States
    ● Provided real-time support to sales agents using LivePerson chat software for PRISM and DSL services.● Updated field equipment records to improve the accuracy of the automated customer qualification system.● Delivered detailed reports to management on daily, weekly, and monthly metrics, showcasing individual and team performance.
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  • Outsource
    Tier 2 Customer Support For Centurylink
    Outsource Jun 2010 - Feb 2012
    Tarboro, North Carolina, United States
    ● Delivered assistance to potential customers, who were denied service due to incorrect or missing data.● Conducted root cause analysis of issues leading to retaining existing and attracting new customers.● Received emails related to extensive problems, investigated over days, and saved several customers simultaneously.● Discovered a desire to improve inefficient and repetitive tasks. I learned VBScript to automate BlueZone and VBA to create Excel Macros. I am confident the time savings would be measured in hours per week for each of a dozen team members.
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Cody Shepard Skills

Ip Microsoft Excel Microsoft Office Microsoft Word Javascript Windows

Frequently Asked Questions about Cody Shepard

What company does Cody Shepard work for?

Cody Shepard works for Conterra Networks

What is Cody Shepard's role at the current company?

Cody Shepard's current role is Solutions Architect I.

What is Cody Shepard's email address?

Cody Shepard's email address is co****@****rce.net

What skills is Cody Shepard known for?

Cody Shepard has skills like Ip, Microsoft Excel, Microsoft Office, Microsoft Word, Javascript, Windows.

Who are Cody Shepard's colleagues?

Cody Shepard's colleagues are Brian Telek, Damon Webb, Shawn Hedgecock, Chad Shelton, Jonathan Drawdy, Nancy Thiel, Rudy Garcia.

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