I provided value-added insights to top management to increase reliability, improve system performance, and mitigate potential risks. I directed activities associated with preventative maintenance, repairs, and upgrades by formulating maintenance plans and coordinating multifaceted teams. I developed work orders and analyzed blueprints/schematics to fulfill orders timely. I allocated department budgets, monitored expenses, and facilitated procurement and sourcing processes for parts and… Show more I provided value-added insights to top management to increase reliability, improve system performance, and mitigate potential risks. I directed activities associated with preventative maintenance, repairs, and upgrades by formulating maintenance plans and coordinating multifaceted teams. I developed work orders and analyzed blueprints/schematics to fulfill orders timely. I allocated department budgets, monitored expenses, and facilitated procurement and sourcing processes for parts and equipment to ensure the continuation of services. • Redesigned staffing models to improve employee utilization, optimize resources, and reduce overlap.• Bridged communication gaps, identified areas of improvement, and unified teams around common goals by acting as a liaison between teams.• Achieved exceptional audit metrics through the evaluation of operational specifications for multiple engine-related systems.• Provided thought leadership or large-scale refrigeration systems in terms of maintenance planning, repair processes, and parts sourcing.• Directed all key tasks related to the fuel testing for millions of gallons of diesel, oil, and jet fuel; presented data to leadership teams to ensure safety, while acting as a fuel officer.• Introduced best safety practices by identifying critical hazards; attained zero Lost Time Accidents within the department.• Built high-performance teams through consistent selection, motivation, and development; committed to continuing a culture of innovation.My additional experience includes the following:Officer in Charge | United States Navy Reserves, Knoxville, TN Show less

• Managed facilities for 60+ locations and 600,000 sq ft, coordinating 2000+ work orders with 100+ vendors.• Oversaw maintenance of client properties, ensuring operational efficiency and client satisfaction.• Implemented cost-effective solutions to improve facility operations and reduce downtime.

In my most recent role, I develop, implement, and review operational policies and procedures. I facilitate team members and address performance issues that affect profits in order of priority.• Resolved customer concerns related to accounts using excellent customer service skills.• Successfully completed training in several aspects, including pest control, sales, residential, and commercial sectors.

Supervised/Led a great team of approximately 150 sailors in the Reserve Support Unit at Naval Operational Support Center Knoxville.

During this tenure, I oversaw end-to-end activities related to facility inventory by tracking client orders and collaborating with vendors to mitigate potential inventory outages. I engaged with multidisciplinary teams to formulate strategic action plans, identify growth corridors, and lead sales efforts toward creating footprints across specific markets. I trained new hires on cross-selling and upselling techniques to meet and exceed set quotas. • Fostered high-value client relationships… Show more During this tenure, I oversaw end-to-end activities related to facility inventory by tracking client orders and collaborating with vendors to mitigate potential inventory outages. I engaged with multidisciplinary teams to formulate strategic action plans, identify growth corridors, and lead sales efforts toward creating footprints across specific markets. I trained new hires on cross-selling and upselling techniques to meet and exceed set quotas. • Fostered high-value client relationships, aligned needs with solutions, and drove over $250K in monthly revenue for a leading firearms location.• Leveraged consultative sales techniques and provided each client with best-in-class products to maintain exemplary client satisfaction metrics• Evaluated sales data to identify areas of improvement, resolve bottlenecks, and built future-focused frameworks to ensure sales volume optimization, business continuity, continuous brand awareness, optimal market positioning. Show less