Cody Simon Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri Area

This role has me installing Service, Release Update, Content, and Exception packages into multiple testing domains for a wide variety of solutions as well as doing preliminary troubleshooting if errors arise. This role requires that I have open and clear communication with a large group of stakeholders, including engineers, developers, as well as managers in order to make sure that projects stay on schedule and to mitigate any potential delays. Working in this role has allowed me to learn some Linux as well as SQL.

Kansas City, Missouri Area

This role has me meet with Software Engineers regarding new functional features that are going to be implemented in the upcoming release of the software, develop plans that comprehensively test the feature, record and document the results of the tests, report the findings to the engineers to to identify any issues, and make sure that all the proper testing documentation is in place prior to the software being released. I also work on developing and implementing regression test plans to verify that previous features still perform correctly after upgrades.

Kansas City, Missouri Area

My current role is Tier 2 support for the Specialty Practice Management solution for Cerner ambulatory clients. My primary responsibilities entail in-depth investigation and resolution of client issues utilizing internal reporting and querying software, billing and claims knowledge, other internal groups as well as external clearinghouses and insurance companies. I collaborate with these various teams to identify and implement the most efficient resolution for our clients, and also work to proactively identify and resolve potential issues that our clients could experience before they become an issue.In addition to my primary responsibilities, I have worked on the following items:• Create and organize Regulatory SOP documentation for Medicare claims submission.• Schedule and lead client meetings regarding high-impact issues.• Act as an internal training resource for other Cerner associates.• Serve as a liaison for a high visibility client and was able to get them to re-enroll their contract by resolving long standing pain points quickly, setting up regular meetings with multiple levels of management to make sure that their needs are being addressed, to identify inefficiencies in their current workflows, and to work with additional teams within Cerner to transition them to a new clearinghouse that provides greater reporting functionality and transparency for both claims and payments. • Monitor client registration interface and provide technical troubleshooting to resolve issues.• Re-established a Tier 1 mentor program, to identify, and train Tier 1 associates to become application knowledge experts within their space. Allowing them to become reference points to other Tier 1 associates and helping to improve the client experience as well as improve other internal metrics.

Kansas City, Missouri Area

I started my career with Cerner as a Tier 1 Support Analyst that supported all of the Practice Management Solutions (SPM, Wisdom, Ideal, PDS, PWPM) as well as our Electronic Medical Record. I worked as first contact support with offices, resolving issues that didn’t require extensive research, things such as password resets, some claims rejections, and internal system errors or I would gather the necessary information to assist the solution specialists with their investigation. I excelled in this role for six months, regularly leading the team with calls answered, service records resolved, customer satisfaction, and positioning myself as a go-to for claims billing and claims rejections specialist. Once a Tier 2 Analyst role came available I was selected due to my work ethic, problem solving skills, customer service abilities, and technical knowledge.

Overland Park, Ks

As a billing account representative, I submitted, reviewed, and edited medical claims, as well as HIPAA information related to patient billing. I worked directly with provider offices and practice managers to resolve patient demographic information issues, as well as third-party collections issues.In addition to working with medical claims, I worked on the following items:• Managed relationships with multiple provider offices.• Managed relationships with third-party collection agencies.• Authorized payment plans and discounts on self-pay accounts.• Created training plans for newly hired associates.• Trained and mentored associates.

I assessed vehicle value, reviewed options and condition ratings with the owner, made Total Loss determination.Assessed and negotiated proper repairs with repair facilities and issued payment when applicable.Determined the most cost effective solutions regarding repairs.Correlated assessed damage to recorded Facts of Loss.Provided thorough inspections to vehicles at residences, repair facilities, as well as locations that provided a convenience to the customer.Investigated coverage issues and verified coverage. Monitored the status of repairs and provided regular feedback to the owner of the vehicle.

Kansas City, Missouri Area

Managed and maintained proper inventory for daily operations through inter-company communication with other stores. Provided first-rate customer service to internal and external customers both in person and on the phone.Processed financial transactions.Created reservations and entered personal data both in-person as well as over the phone.

While at Epitaph, I answered phones, made copies, created and packaged mailings, maintained databases and met with the public regarding album releases