• Directly trained, supervised, and evaluated 18 Resident Assistant (RA) staff, and indirectly supervised 29 RA staff• Directly trained, supervised, and evaluated 2 Assistant Apartment Directors• Advised Frederiksen Court Community Council (FCCC) with coordinating programs and initiatives, as well as provide guidance in adhering to institutional and departmental policies and procedures• Managed yearly administrative and programmatic budget • Served in on-call rotation for 8,000 on-campus students• Responded to and navigated crisis situation including, but not limited to: facilities concerns, alcohol and drug related incidents, wellness checks, student death, and bias incidents• Adjudicated student conduct cases and determine student responsibility and sanctions based on department policies and university student code of conduct through Maxient Conduct Software System• Developed and led sessions for Department of Residence Professional Staff and Student Staff Training.• Actively contributed to the recruitment, interviewing, and hiring of professional, graduate, and student staff members, serving as chair for Resident Assistant Recruitment & Selection from 2018-Present• Planned and implemented events and programs based on departmental Living, Learning, Leading programming model and institutional Principles of Community • Created “Facilitated Social Justice Conversations” program as part of student staff meetings to support staff learning and engagement with staff-led presentations and discussions around various social causes• Provide ongoing student staff training regarding issues including, but not limited to: Student Programming & Development, Academic Success, Personal Wellness, and On Call and Crisis Response• Developed relationships with campus partners for community initiatives and student support including, but not limited to: Admissions, Dining, Campus Police, Student Assistance, and Athletics

• Supervise mail desk serving four residential communities housing approximately 2700 students• Co-advised hall council and provided 1:1 support to council executive team• Co-supervise 29 Resident Assistants and Desk Assistants• Participated in on-call rotation for 12,500 on-campus students• Serve as a Conduct hearing officers for low level cases involving noise, alcohol, and safety issues• Serve as liaison with mail and package delivery companies to address resident needs and concerns • Resolve conflicts between student staff members to create an environment of respect and understanding• Manage two desk budgets totaling $2,500• Address student concerns and needs to develop an equitable learning and social environment