Guest Consultant
CurrentMaintains accurate records of patient's identification and registration documents, manages scheduling patient traffic flow, answers phones and responds to patient and caregiver inquiries.Records, arranges, and packages patient orders.Provides correct change to customers using POS system.Maintains an organized environment and facility appearance.Welcomes patients and caregivers as they enter the facility.Provides exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the system and with the State's system when necessary.Maintains an advanced understanding of the medicine, products, and services provided at Essence.Educates patients and caregivers on the processes of registration, renewals, lost registration documents, etc.
