- Managed the infrastructure and handled the onsite support of 2 separate offices with 150+ endusers and assisted them in potential problems they may have had with their computers, phones, andmisc equipment.- Managed and handled the onsite support for VMware and Hyper-V servers alongside remote MSP.- Handled the onsite support for all networking issues through ruckus APs, Dell switches, andWatchguard firewalls.- Managed the office 365 environment alongside remote MSP ensuring stable environment and cleanonboarding and offboarding processes.- Managed EMR (GEMMS), and VOIP system (Mitel then Ringcentral) onsite- Overhauled and reorganized the phone system to allow more automation within the system.- Implemented and managed AGFA Enterprise Imaging solution to replace old imaging software andadministered and troubleshooted day to day operations.- Onboarded and offboarded all users and providers while following the proper credentialingguidelines.- Followed and enforced HIPPA guidelines for all information coming in and out and implemented newencryption protocols and process that were not implemented prior.- Implemented and documented improved and automated workflows for all departments.- Created training and end user guides for multiple departments for employees to review.

Managed the infrastructure of the corporate office with 200+ in house and remote end users and assisted them in potential problems they may have had with their computers, phones, and misc equipment.Worked on Dell, IBM, and Nutanix servers and worked with Fortinet/Forticlient networking devices.Managed and Created many VM Servers and workstations through Nutanix and VMware ESXI.Setup the Servers, Switches, and computers in the Datacenter.Managed and Created many GPOs including the implementation of the Print server, LAPS, and a shared network drive.Managed all accounts within AD, Office 365, Acumatica, and implemented an auto sync with Knowbe4 and AD.Created the current knowledge base.Managed and maintained all inventory in IT.

Managed call flow by providing Tier 1 and Tier 2 remote troubleshooting for end-users and worked alongside Tier 3 engineers when needed with Ubiquiti and Cisco Issues.Modified and repaired computer hardware that would come to the office to be repaired or reimaged.Managed account creations, password resets, and other account-related issues with Active Directory, Office 365, PointClickCare, and American Healthtech.

Created the department with two other people and established it as a full-time employment opportunity for future employees.Managed projects and the team to ensure efficiency and top quality videos to post on the website, social media pages, and commercials.Managed the social media pages for advertising and marketing purposes

Assisted customers with purchasing their new phone or helping to repair their existing ones.Showed older customers who aren't comfortable with technology the best options for their needs by providing technical support for their cell phones.