Cody Tate Email & Phone Number

Sandy, Utah

Taylorsville, Utah

Greater Salt Lake City Area

Specialized in Fraud Prevention, Chargebacks and Returns Management• Managed our Fraud Prevention queue for all orders, using my expertise to identify fraudulent orders to prevent fraud loss. • Responsible for investigating all fraud accounts reported by the support/sales team. Quick termination of accounts lead to decreases in fraud reasoned chargebacks.• Created and managed chargeback representment documents and reports. Continually updating these documents to help increase the win % on all representments. • Set record for Doba’s highest representment win rate while also directly helping Doba achieve the lowest chargebacks received in its 15 year history. • Developed great knowledge of Microsoft Excel, Word and Google Docs. Also we utilized Desk.com case management.• 5 time Employee of the Month winner.