Cody Undseth Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

• Developed the Sabre team creating the process of order management. Grew the role from supporting basic legacy copper to include all unmanaged services• Created and delivered the Automated Business Appointment Notification System• Acted as enablement and process prime for order management for municipalities, orders that were not ready to be deployed, and for customer service (appointments, billing)• SME for Integrated Solution Delivery for unmanaged order management• Developed job aids and training documents to optimize performance• Utilized expertise to provide escalation and crisis management

Edmonton, Alberta, Canada

• Provided front line phone support for TELUS customers who required help for various issues such as loss of service to email trouble shooting• Redesigned key customer training materials and jobs aids• Trained new team members on Workflow application, and policies and procedures• Provided data analysis and developed reports to track performance

Edmonton, Canada Area

• Carried out research and data collection. Conducted analysis, interviewed clients’ employees, management team and other stakeholders, ran focus groups and facilitated workshops• Authored company policies and procedures governing corporate email, Internet usage, and access control• Provided technical direction for the development, design and systems integration across multiple client engagements from definition phase through implementation

Edmonton, Canada Area

• Directed all aspects of the information technology department within the organization, including computer software, hardware, facilities, and security systems• Developed and implemented policies and procedures, met with CEO to discuss requirements, specifications, costs and timelines• Hired and managed employees and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems• Managed relationships with third-party companies for service, support, and product issues, including outsourcers, developers, and other vendors

Edmonton, Canada Area

• Designed and implemented new data network structure to increase overall performance as well as to facilitate increased data management and network security• Provided support to clients across North America dealing with data connectivity issues• Procured hardware and software for projects within budget

Edmonton, Canada Area

Edmonton, Canada Area