Cody Undseth Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

• Developed the Sabre team creating the process of order management. Grew the role from supporting basic legacy copper to include all unmanaged services
• Created and delivered the Automated Business Appointment Notification System
• Acted as enablement and process prime for order management for municipalities, orders that were not ready to be deployed, and for customer service (appointments, billing)
• SME for Integrated Solution Delivery for unmanaged order management
• Developed job aids and training documents to optimize performance
• Utilized expertise to provide escalation and crisis management

Edmonton, Alberta, Canada

• Provided front line phone support for TELUS customers who required help for various issues such as loss of service to email trouble shooting
• Redesigned key customer training materials and jobs aids
• Trained new team members on Workflow application, and policies and procedures
• Provided data analysis and developed reports to track performance

Edmonton, Canada Area

• Carried out research and data collection. Conducted analysis, interviewed clients’ employees, management team and other stakeholders, ran focus groups and facilitated workshops
• Authored company policies and procedures governing corporate email, Internet usage, and access control
• Provided technical direction for the development, design and systems integration across multiple client engagements from definition phase through implementation

Edmonton, Canada Area

• Directed all aspects of the information technology department within the organization, including computer software, hardware, facilities, and security systems
• Developed and implemented policies and procedures, met with CEO to discuss requirements, specifications, costs and timelines
• Hired and managed employees and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Managed relationships with third-party companies for service, support, and product issues, including outsourcers, developers, and other vendors

Edmonton, Canada Area

• Designed and implemented new data network structure to increase overall performance as well as to facilitate increased data management and network security
• Provided support to clients across North America dealing with data connectivity issues
• Procured hardware and software for projects within budget

Edmonton, Canada Area

Edmonton, Canada Area