Cody Valencia Email & Phone Number

Albuquerque, Nm, Us

Albuquerque, New Mexico, United States

* Works with outside agencies to ensure local level compliance with required tasks. Works with local leadership and contacts to identify and report local issues to outside agencies.Routine checks of projects and tasks to ensure deadline compliance. Works with other Tier 1, Tier II, and Tier III Support staff to ensure proper hand-off of tickets for prompt resolution and escalation if needed. Creates, updates, and routes Enterprise provided information to local Kirtland AFB contacts. Creates, updates, routes, and closes help desk tickets in the Air Force ticketing system. Creates and maintains process documentation and standard operating procedures. Create, maintain, record, and archive documentation in accordance with documented program guidance.Submission of PMIs (Preventive maintenance inspections) and tracking with other teams on unclassified and classified systems. Reviewing policies for classified networks and making changes for process rewrites.

Albuquerque, New Mexico, United States

Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation. Maintains required documentation of Tier 1 processes and SOP's. Working with classified and unclassified systems for network devices and user provisions and de provisions. Administer third-party applications, ensure network security and connectivity, and manage user accounts.

Albuquerque, New Mexico, United States

Providing support and assistance for accounts receivable and collection matters. Providing clerical and administrative support to the Service Department as needed.

Los Alamos, New Mexico, United States

Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop, or mobile systems, workstations, and network issues in a heterogeneous environment. Tests and evaluates commercial and Laboratory developed software for quality control and proper operation. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

Experienced representative responsible for answering Tier 1 customer inquiries. Provide Tier 1 service desk support for insurance issuers, Agents and Web brokers, CMS/CCIIO application users, Health Insurance Exchanges and state agencies based on Inquiries are received via phone, 1-855-CMS-1515 (1-855-267-1515), or email, CMS_FEPS@cms.hhs.gov. Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products such as TIBCO MFT. Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support. Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable - skills and knowledge provided by training via our training instructors. Provide general policy information supplied by the business owners and Tier 2 systems. Provide process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams.

United States

Diagnosed customer needs and updates over two main systems for accuracy. Provided mobile support to resolve client issues. Troubleshoot tier I technical issues for 15-20 customers per day, diagnose problems, and identify solutions.

Albuquerque, New Mexico, United States

Collaborated with team members to identify creative solutions for customers.Enhanced support processes and procedures increasing productivity in Google ApplicationsCreated weekly plans, weekly budget reports, and partnerships with local agents to secure new solutions for customers.

Albuquerque, New Mexico, United States

Troubleshoot issues related to hardware and application support for medical records. Created and Maintained Microsoft Sharepoint site. Managed shared access and email management Automated services for data retrieval regarding CMS Medicare score captures.

Albuquerque, New Mexico, United States

Automated machine configuration to adjust pharmaceutical needs for filling and production.Review of reports to determine quality touchpoints and product specifications.

Albuquerque, New Mexico, United States

Data review for DOS Systems and claim entry.Reviewed and entered 60+ requests daily for data entry, review, and approval in payment systems.

Albuquerque, New Mexico, United States

Data reviewed disk operating systems for quality review and correlation to claim data with comparison to a web based application for customer access and data.Touch points with customers by phone and email to review claims, benefits and request/unlock access to patient portals.Training disk operating process for claim review and release of data.

Bachelor Of Applied Science - Basc, Cybersecuriy And Information Assurance

Education record