Responsible for customer engagement, billing analysis, issues and escalations, and customer notifications.

• Maintaining a portfolio of 20+ large and complex partnerships partnerships supporting college access and persistence programs.• Drafting partnership budgets based on projected expenses.• Stewards and fosters relationships with current and potential partners.• Provides support for contracting and invoicing services

• Outreach, recruitment, and orientation of all program participants.• Assisted with grant writing and program development that resulted in the award of over $ 11 million in grant awards• Development of new recruitment and orientation processes to fit the current needs of the organization. • Development of the organization’s communications strategies on social media and with traditional media to maximize exposure within the community.• Assist with reporting requirements to meet all organization reporting deadlines.• Coordination with all staff to track program outcomes and reach program goals.• Creation of internal and external graphics and materials for distribution.• Outreach to community partners and businesses in the San Francisco Area to further recruitment efforts and connections throughout the community.

• Direct supervision of all program participants who are in the re-entry population.• Securing job placement for up to 40 program participants at a time.• Perform resume, job search, and interview training for all participants.• Assist in the development of new career technical training to offer participants new career pathways.• Marketing of re-entry programs to increase engagement in the community.• Creating partnerships with businesses to secure the job placement of program participants in long-term careers.• Log case notes, documents, and services in CaseWorthy case management software.

• Manage Verve Coffee Roasters highest performing store in Downtown Palo Alto.• Actively manage 10 employees on a daily basis.• Train crew members in areas of the cafe.• Ensure consistency and quality customer service in the cafe.• Inventory and asset management.• Analyze potential demand for purchasing, assessing holiday calendars and local events.• Resolve purchasing issues with vendors and corporate purchasing.• Contact approved vendors for emergency repairs.• Place work orders for cafe maintenance through Basecamp.• Open and close cash drawers.

• Organized and orchestrated campaign events.• Recruited, managed, and coordinated volunteers.• Registered, informed, and motivated voters to elect democratic candidates.• This resulted in the highest voter turnout in Orange County, Florida electing many party candidates up and down the ballot.