Cody Wassenberg Email & Phone Number

Manhattan, Ks 66502

As the IT Manager at the Manhattan Public Library, I've led numerous complex IT initiatives over a 25-year career, consistently blending innovation with practical solutions to advance organizational goals.Leadership is central to my role. I’ve effectively managed IT teams, coaching professionals to meet and exceed strategic objectives. My expertise in budget management ensures projects are delivered on time and within budget.I possess a comprehensive understanding of IT infrastructure, with proficiency in Windows Server, Active Directory, and custom library applications like Polaris. My commitment to data security is demonstrated by implementing stringent policies, achieving PCI compliance, and safeguarding sensitive information. My portfolio includes pivotal IT projects, such as system migrations and transformative initiatives, all while optimizing incident, change, and problem management through ITIL processes.I excel at integrating technical and business perspectives, collaborating with stakeholders at all levels to translate business needs into tailored IT strategies. My vendor management skills are underscored by my ability to cultivate lasting relationships and negotiate strategic contracts.In essence, my deep IT expertise, forward-thinking approach, and unwavering commitment to excellence distinguish me as an IT Manager dedicated to driving continuous organizational advancement.

Manhattan, Ks

As an IT Systems Analyst, I played a pivotal role in architecting, developing, and managing the organization’s databases, web applications, and digital platforms, with a strong focus on quality and data security, particularly for sensitive employee and patron data.My technical expertise covers a broad range of server environments, including Windows Server, Active Directory, WSUS, Exchange Mail Services, and Barracuda SPAM Firewall. I’ve also effectively managed critical IT infrastructure components such as DNS, DHCP, File Servers, network management, and custom library applications like Polaris.Recognized for my technical excellence, I have created Group Policy Objects, scripts, and SQL queries. A key achievement was leading the design and enhancement of public-facing services, including the MPL Website. My dedication to industry standards is evidenced by maintaining PCI compliance across all operations.Financially, I demonstrated acumen in budgeting, recommending technology acquisitions, and implementing corrective measures to meet organizational objectives. I also developed comprehensive training modules across various technical areas and established robust processes and policies to support ongoing professional development.In summary, my role as an IT Systems Analyst reflects a strong blend of technical expertise, data security focus, and strategic insight, consistently delivering innovative and secure IT solutions.

Manhattan, Ks

In a close-knit retail business with a lean team, I embraced the dual role of Office Manager and Marketing Coordinator, becoming a central figure in driving operations and achieving record-breaking sales. My deep understanding of retail dynamics and adaptability were key to thriving in a small business environment.I managed a wide range of responsibilities, from administrative tasks and inventory management to customer service and IT oversight. My IT duties included managing our website, customizing an internal CMS, and optimizing our inventory system, all of which demanded meticulous attention to detail and a commitment to efficiency.Creatively, I led marketing campaigns that seamlessly integrated business goals across social media, email outreach, in-store promotions, and events. My hands-on approach to design produced captivating visual content that significantly enhanced our brand presence.My decision-making was informed by data-driven insights, allowing me to adapt to market trends and refine business strategies effectively. Strong communication was crucial in our compact team environment, and I collaborated closely with team members to ensure alignment with our shared objectives.In summary, my role at this small yet ambitious business underscores my ability to wear multiple hats, manage complex IT tasks, and drive substantial sales growth. This experience highlights my dedication, creativity, and multifaceted skill set, all essential in a dynamic retail environment.

Manhattan, Ks

As a PCHO Senior at Best Buy, I led and developed a team of over 20 professionals across sales, customer service, and technical support. My results-driven leadership involved setting ambitious sales targets, coaching team members, and ensuring top-tier customer service tailored to individual needs.I prioritized continuous learning and professional growth, fostering a culture of excellence that consistently placed us within the top 10 tiers company-wide. My commitment to enhancing customer service and technical proficiency was key to our sustained success.With a deep understanding of the retail technology sector, I kept our offerings aligned with market trends, ensuring our products and services met customer demands. My effective communication skills allowed me to engage with stakeholders at all levels, ensuring our strategies were aligned with broader business objectives.In summary, my role at Best Buy highlighted my strengths in team leadership, strategic planning, and achieving both individual and collective excellence in the retail domain.

Manhattan, Ks

As a Customer Care Representative at Alltel, I excelled in a dynamic call center environment, consistently delivering exceptional customer service. I guided customers through mobile phone services, providing tailored recommendations that met their unique needs.My ability to upsell and offer holistic solutions not only enhanced customer satisfaction but also fostered long-term relationships. Beyond direct service, I played a key role in the forms team, resolving billing discrepancies, and contributed to the resolutions team, effectively addressing concerns from customers considering service termination.This multifaceted experience deepened my understanding of the customer lifecycle, from onboarding to retention, and sharpened my problem-solving and conflict-resolution skills. These capabilities were crucial for thriving in a high-pressure, fast-paced work environment.In essence, my time at Alltel solidified my expertise in customer relationship management, sales, and conflict resolution, equipping me to handle diverse challenges in dynamic professional settings.

Graphic Arts

General Studies