Provides firewall and proxy management of $10B Air Force network across 121 locations & 845K personnel. Responsible for operations and maintenance of enterprise level security monitoring systems & network defense equipment. Responds to real-time network security alerts and applies Net Defense countermeasures & implementation processes.Key Contributions: • Leader of 32 member team; Manages and configures over 600 Palo Alto, Sidewinder and Bluecoat Proxy devices around the globe• Work Center Training Lead; guides personnel in training, ensures 100% task coverage of all required tasks and class attendance• Led Bluecoat migration from Director to Management Center and upgrade of new hardware for over 300 devices across 94 locations• Awarded 83rd Network Operations Squadron Non-commissioned Officer of the year (2017)

Led 9 personnel Network Operations Center, maintained $24M network supporting over 7.7K USFK personnel. Implemented computer & network support and securing 106 servers/20K devices. Managed, maintained, archived, and restored server configurations; ensuring integrity of over 37 terabytes data storage. Lead Work Center Training Monitor, guided personnel training, ensures 100% task coverage and eliminated shortfalls for all assigned personnel.Key Contributions: • Network operations supervisor in charge. Led resolution of 2.1K trouble tickets. Bolstering and securing $24M network in support of 7K United states and Republic of Korea personnel.• Piloted $123K Solar Winds project install. Led 3 personnel, installed and configured 4 network servers. Enabling real-time monitoring for 1K network assets.• Awarded 7th Air Force Network Operations Non-commissioned Officer of the year (2015).

Provided expertise and support in installing, configuring, maintaining and optimizing networks and systems. Executed projects to prepare communications equipment for deployment. Troubleshoot equipment and systems. Diagnosed issues, pinpointed security risks and successfully implemented solutions, upgrades and repairs. Designed and facilitated training programs. Led up to 14 network administrators. Reported on technical capabilities. Managed budgets and procured equipment.Key Contributions: • Expertly managed technology projects and initiatives to prepare 64 deployable communications packages for short-notice deployment (within 72 hours), and supervised installation and configuration of 64 virtual servers on 16 physical ESX servers.• Recognized as Non-commissioned Officer (NCO) of the Quarter for exceptional performance.• Revamped and revitalized training programs, and served as trusted liaison and point of contact to personnel and users to maximize system and technology capabilities.

Increased system and network functionality, reliability and performance by installing, managing and maintaining all IT systems and equipment for 3,000 users. Coordinated troubleshooting, upgrades and repairs of Microsoft Active Directory, Microsoft DNS servers and Blackberry Enterprise Server, as well as other tools/systems, including storage area network (SAN) management and file restore operations. Led and assisted in IT problem solving through Remedy Trouble Ticket system.Key Contributions: • Provided world-class, 24-hour system administration and support to achieve near-perfect uptime (99%) for mission-critical $6M IT system and other technology systems/equipment.• Supervised rollout of 160+ Blackberry devices; introduced security procedures and enforced best practices for encrypted communications.• Built a reputation for completing IT projects ahead of schedule; effectively closed 2,000+ trouble tickets with speed and accuracy

♦ Ensure profitability by closely controlling costs and managing inventory. ♦ Talent for maximizing productivity and revenue by strategically planning and coordinating operations, upholding highest standards of quality and customer service. ♦ Dynamic leader, with history of building cohesive, high-performance teams, recruiting talented individuals and coaching staff to facilitate optimal advancement.♦ Highly innovative, with proven success launching new programs and improvements to increase sales opportunities.