Cody Maynard Email & Phone Number

Huntsville, Al, Us

Huntsville, Alabama, United States

New Orleans, Louisiana, United States

• Led a 14-person team in managing Windows servers, desktops, and network devices, ensuring compliance with information assurance requirements.• Led and supervised a 16-person team in managing an IT ticket queue and providing robust helpdesk support for over 40,000 customers, ensuring timely resolution of technical issues and high customer satisfaction.• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.• Coordinated with security agencies to ensure proper marking, handling, and storage of classified materials.

New Orleans, Louisiana, United States

Iwakuni, Yamaguchi, Japan

• Led a 10-person team to streamline helpdesk operations, reducing response times by 40% and boosting end-user satisfaction• Mentored junior IT staff members, fostering a culture of continuous learning and professional development.• Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.• Provided top-notch technical support for over 300 employees, resolving issues quickly and efficiently.• Translated complex technical issues into understandable language for non-technical users, improving communication and user experience.

Havelock, North Carolina, United States

• Administered data systems, troubleshooting and resolving technical issues to maintain optimal system performance.• Supported end-users through timely resolution of helpdesk tickets, enhancing overall user satisfaction.• Coordinated hardware upgrades, researching available options to find cost-effective solutions that met organizational needs.• Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.• Assisted in training junior administrators on various aspects of server management including troubleshooting techniques installing patches.• Implemented monitoring dashboards to provide real-time insights into system health, enabling early detection of potential issues before they escalate into critical incidents.

United States