Cody Maynard Email & Phone Number

Huntsville, Alabama, United States

New Orleans, Louisiana, United States

• Led a 14-person team in managing Windows servers, desktops, and network devices, ensuring compliance with information assurance requirements.
• Led and supervised a 16-person team in managing an IT ticket queue and providing robust helpdesk support for over 40,000 customers, ensuring timely resolution of technical issues and high customer satisfaction.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Coordinated with security agencies to ensure proper marking, handling, and storage of classified materials.

New Orleans, Louisiana, United States

Iwakuni, Yamaguchi, Japan

• Led a 10-person team to streamline helpdesk operations, reducing response times by 40% and boosting end-user satisfaction
• Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
• Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
• Provided top-notch technical support for over 300 employees, resolving issues quickly and efficiently.
• Translated complex technical issues into understandable language for non-technical users, improving communication and user experience.

Havelock, North Carolina, United States

• Administered data systems, troubleshooting and resolving technical issues to maintain optimal system performance.
• Supported end-users through timely resolution of helpdesk tickets, enhancing overall user satisfaction.
• Coordinated hardware upgrades, researching available options to find cost-effective solutions that met organizational needs.
• Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
• Assisted in training junior administrators on various aspects of server management including troubleshooting techniques installing patches.
• Implemented monitoring dashboards to provide real-time insights into system health, enabling early detection of potential issues before they escalate into critical incidents.

United States