+ Oversee and directly manage all of Return Path’s Product Management, User Experience, Service Design, and Customer Research functions. 2016 - 14%% YOY new business growth on 80+ million in a mature product portfolio. + Lead a highly effective product management team, including all hiring decisions, career planning and development of those individuals, as well as day-to-day management and coaching + Act as point of contact for all strategic cross-functional departmental relationships, including: Sales, Service, Professional Services, Data Analytics, Executive Council, Sales Enablement and Marketing to ensure alignment and communication of Product vision, business investment and execution stage+ In partnership with Engineering and Product Marketing, responsible for making product teams experts in markets, customers and the "the why" so entire teams share a deep empathy for customers, allowing them to be creative in determining the "how".

+ Held responsibility for business vision and product roadmap for the Certification product line and business, accounting for half of total Return Path revenue+ Designed strategic business outcomes around reduced churn and market expansion and aligned product development directly with those outcomes+ Continued to build out a highly effective product development team, including Product Management and UX, achieved high levels of alignment with strategic business outcomes+ Worked directly with Sales to close numerous high value new business deals and renewals by helping to set overall strategy, participate in customer/prospect facing discussions and ultimately, quantify the value of our solutions+ Developed strong cross-functional relationships with Product Marketing and our International offices to help drive better understanding and communication of what the market needed from our solution+ Led discovery around determining strategic direction for our Partner business going forward, including their use of our data for prospecting, deliverability service, and partnering on new service offerings

+ Built and maintained quarterly plans, Agile Epics, and story breakdowns for tracking the work being done on the product line+ Fostered a strong relationship with Email Marketers who were the bulk of the customer base, by performing multi-day, onsite Ethnographic research+ Owned significant ISP partner relationships for Product Management, including those with Microsoft, Yahoo!, Gmail, and AOL+ Guided engineering and User Experience to build features that drove significantly higher customer retention (13%) and continued to grow new business + Partnered with Marketing to develop and deliver content for Customer Symposiums, webinars, and Partner conference roundtables and panels.+ Spent 6+ months working with channel partners (ESPs) to understand their needs and their relationships with Return Path, to enable better integration and delivery of our solutions

+ Drove creation of security infrastructure to address critical vulnerabilities in Certification product which threatened the viability of the program+ Developed tools to help organize prospects’ and customers’ data to help service and sell more effectively+ Helped build a strong development team and culture of Agile by embedding the PM function into the day-to-day functions of the team and modeling a high level of collaboration.+ Acted as point of contact for ISPs around Certification, including traveling onsite and delivering roadmap presentations and performing discovery

Tasked with updating and maintaining current technology systems to integrate multiple company divisions and departments. Also, responsible for ensuring that Quality Systems are functioning properly in accordance with ISO 9001:2008 standards.High-level strategic planning and budgeting to allow smooth future growth of both Information and Quality Systems, in proportion to overall company growth.

• Led a project to design, develop and implement a custom, web-based (PHP, MYSQL) software package• Determined development priorities, as well as support definitions and schedules for required mainten-ance activities.• Collaborated with clients to collect, prioritize and document software requirements • Worked closely with the application development team, using Agile methods, to create new software system• Presented demonstrations of the new system to prospective and existing clients• Developed strong client relationships and provided on-going technical support and training• Delivered product roadmap updates and analysis reports to the executive leadership teamTechnology Leadership Skills:• Created, documented, and budgeted multiple long-term technology roadmaps• Hired and manage contract resources, saving $30K+ in overhead costs by streamlining internal labor use• Acted as internal support point-of-contact for clients and staff • Designated Subject Matter Expert for proprietary legacy system, including their SQL Report Generator application • Maintained and prioritized issue database for communication to our vendor’s support engineers• Worked with the vendor’s user group to request product enhancements and changes• Developed a long-term strategy to build our own web-based software package