Cody Castona Email & Phone Number

Milwaukee, Wi, Us

Brookfield, Wisconsin, United States

• Assisted in the launch of major milestone product upgrades, such as the 8.0 Revision of RFT's Enterprise Software for Code Alert and Safe Place used within nursing, senior living and infant care.• Write, maintain, and execute test plans and test cases for RFT Enterprise and Help Alert Software that interacts with RFT's medical device hardware • Perform functional, integration, system, and regression testing for our product lines using manual and automated testing techniques • Work with other departments to help with documentation, hardware testing, training and support • Identify and adopt new testing methodologies, best practices, and tools from appropriate sources, to improve test coverage • Hardwire power and ethernet cables to devices• Route devices across network to create servers in order to create communication across wired and wireless devices

Milwaukee, Wisconsin, United States

Experienced and enthusiastic video game quality assurance tester for both AAA and casual titles. Familiar with both Agile and Waterfall test methodologies. Implemented testing methods such as UI/UX, integration, stability, and network testing. Strong in bug management such as distinguishing priority and severity of bugs based on software life cycle to assess appropriate testing methods.Credited in Microsoft Solitaire Collection on zone.msn.com. Worked on various other titles across the Microsoft Casual Games hosted on MSN.com and downloadable on iOS, Android, and Windows devices.Provided additional QA Support for Starfield, Forza Motorsport (2023), and Hellblade II.--• AAA Games – Worked on titles including Starfield, Forza Motorsport (2023), Hellblade II, an unannounced project, and most recently: Halo Infinite (Games as a Service testing) for Xbox and PC.• Casual Mobile and Web Games – Microsoft Solitaire, Bubble, Mahjong, Minesweeper, Wordament for PC, Web, iOS, and Android• Testing Methods: Performed various testing types including UI/UX, integration, penetration, network, smoke, functional, and usability testing• Captured software instability using PIX, Fiddler, and Havok Visual Debugger• Wrote and executed test cases and bug reports using Azure DevOps and Jira• Employed debugging tools across HTML, Unity, Slipspace, and Unreal Engine• Authored 51% of over 250 bugs in a 100-day project within a team of four testers• Assisted in onboarding 10 associates at Experis to various projects• Updated documentation for new employees• Provided IT Hardware and Software knowledge to resolve PC issues• Written and Verbal Communication Skills: created and updated training documentation in Confluence and OneNote; assisted in onboarding 30+ associates at Experis• Communication: Established as Point of Contact on behalf of Performance Team and maintained communication channels with cross-functional offsite partners

Madison, Wisconsin, United States

Compiled and analyzed data for various projects and managers. Developed Excel reports with data acquired from Oracle SQL and JIRA database queries to visualize data sets. Managed and optimized Clarity Cloud CRM’s Project Management backend to update and submit requested projects. Developed automated Excel spreadsheets for improved reporting. • Data Analysis and Reporting: Compiled and analyzed data from six management teams, generating comprehensive Excel charts, tables, and reports using Oracle SQL and JIRA• CRM Administration: Administered and optimized the Project Management backend of the team’s ClaritySoft CRM’s cloud-based software, enhancing project tracking and efficiency• Spreadsheet Automation: Developed and implemented automated spreadsheets using formulas in Excel, streamlining data processing and reporting tasks. Created an automated forecast schedule updated weekly to report statuses of fiber construction projects across the company.• Performance and Metrics Reporting: Provided detailed reports on employee performance and project metrics to assist managers in decision-making• GIS Project Management: Led a GIS project to update internet service installation records, improving service accuracy for over 50,000 addresses• Grant Compliance Reporting: Prepared and submitted compliance reports to secure government grants for TDS Telecom, ensuring adherence to regulatory requirements

Madison, Wisconsin, United States

• Sales and Customer Satisfaction: Sold TV, internet, and phone services over the phone, consistently ensuring high levels of customer satisfaction• Technical and Financial Support: Provided exceptional customer service for technical and financial inquiries, resolving issues efficiently• Top Sales Performance: Averaged within the top 13 sales representatives monthly, demonstrating strong sales skills and product knowledge

Brookfield, Wi

Assisted with user accounts with technical problems by offering solutions and managing accounts. Recovered passwords and maintained users within SalesForce databaseOffered remote Technical Support for InspectIT application for iOS and Android devices.

Middleton, Wisconsin

Inbound and outbound sales calls for new and returning residential and commercial customers.

Janesville, Wisconsin

Connected Home Sales ConsultantAs a Connected Home Sales Consultant, I specialize in educating customers about the latest advancements in wireless communication technologies and providing tailored solutions to enhance their connected home experience. I provided customers product knowledge for various devices such as routers, modems, home security systems, and cutting-edge home automation products. I proficiently introduce and demonstrate the capabilities of popular devices like Amazon Echo and Google Home, along with Chromecast, highlighting how they seamlessly integrate with smart systems to control lights, garage doors, door locks, electrical outlets, and thermostats through voice commands or smart devices.By the final month of employment, I had achieved over 120% of my sales target goal and was a leader at my store for new store credit card acquisitions.

Whitewater, Wi

Formerly known as the award-winning GameZombie.tv, Double Jump Gaming News is a revamped on-campus video game journalism organization at UW-Whitewater. We analyze game news in the media, review games, and produce original video content on our YouTube channel, from the perspective of college students.I entered GameZombie.tv as a class, where I became part of the video team. Due to my dedication by creating a two-man effort to cover an entire video game expo on campus, as well as my knowledge of video production, and the game industry as a whole, I was placed in a leadership position the following semester. I collaborate with every team as much as I can, often starting ambitious projects. With a strong will and proven execution, Double Jump Gaming News has been a fun volunteer experience that has given me opportunities I never would have imagined.During the Spring 2016 semester, due to financial and professional concerns, I proposed a pivot in the organization to recreate a new identity for itself for the current and future benefits of the organization. After talks with the lead professors, including the dean of the Media Arts & Game Development major that oversees the organization, my pivot pitch was a success and Double Jump Gaming News emerged.As of the Fall 2016 semester, was promoted to the Associate Producer of Double Jump Gaming News. Followed by that, I became the executive producer of the organization.

Milwaukee, Wi

Implementing and managing an inventory tracking system.Previously started as Summer and Winter Internships. Includes various computer, video production, and business management tasks. A lot of employees also reach out to me for troubleshooting with computers, printers, scanners, and other devices around the office that the IT department doesn't respond fast enough to.

Whitewater, Wi

I go above and beyond the typical trials of an electronics associate. I'm very honest with my delivery when selling products. I take the understanding of that employees should not lose the customer's trust, especially in a small town. Not only do I sell products, but I also will offer advice or help servicing PCs. My number one goal is customer satisfaction through education, which benefits everyone.

Brookfield, Wi

Holiday customer service position.

Whitewater, Wi

A temporary position working in the Unity Game Engine to build educational games for departments around campus to instruct students in new ways. This position was the result of a class structured around Unity after success in the University of Wisconsin - Whitewater Media Arts and Game Design 2014 Expo, for winning Best of Show.

New Berlin, Wi

Trained Around 20 New Employees, Customer Service, Cashier, Food Preparation, Cleaning, Inventory, "Drive-Thru", Maintenance.

Bachelor'S Degree, Game Design/Communication

Activities and Societies: President of Double Jump Gaming News (formerly known as GameZombie.tv) - Gaming Journalism Club/Class GAMED Club.

High School Diploma

Activities and Societies: DECA