• Lead Technical Advisor to 26 Issue Resolution Specialists (IRS) and Account Coordinators (AC) across 30+ Military Treatment Facilities. • Subject Matter Expert in all processes, tasks, and systems pertaining to Issue Resolution and Account Coordination for the DoD’s Electronic Health Record system - MHS GENESIS.• Provides technical recommendations and guidance to maximize final work product quality and effectiveness.• Reviews and critiques staff member work in JKO, MHS Service Helpdesk (ServiceNow), Cerner Bedrock and other applications used regularly by IRS and AC staff.• Holds weekly training sessions and open forums for IRS and AC staff to ask questions and provides demonstrations of advanced functionality in systems.• Remotely trained and provided mentorship to over 100 Issue Resolution Specialists and Account Coordinators worldwide.• Provided onsite and remote Go-Live support to over 100 MTFs during their transitions to MHS GENESIS, streamlining the issue resolution and account management processes.• Designs and develops reports to identify and correct problematic trends and deficiencies.• Creates and designs ServiceNow dashboards and templates that are regularly used globally across the enterprise.

• Spearheaded the establishment efforts of the local Informatics Steering Committee (ISC) and regularly presented and led discussions at meetings to address changes and updates to MHS GENESIS.• Acted as a liaison between the MTF and various stakeholders to include DHA Health Informatics (HI), Implementation team, and the Program Management Office (PMO).• Collaborated with the local MTF, Solution Owners, Peer Experts,and Functional Champions on troubleshooting technical issues related to MHS GENESIS applications and connectivity.• Designed, developed, and maintained reports and analytical tools.• Assisted in the execution of tasks during the deployment and sustainment phases, facilitated the incorporation of business processes, and oversaw the production of reports and metrics.• Designed and implemented solutions to complex challenges that required thorough knowledge of the product's functionality and life-cycle.• Managed, coordinated, and maintained all local Global Service Center (GSC) tickets associated with MHS GENESIS applications and medical device connections.• Managed domain access, privileges and verified end user roles and clinic responsibilities to ensure correct role assignment.• Communicated and distributed information about all system interruptions and downtimes to MTF personnel.• Ensured end users were prepared to deliver high-quality patient care and business support by providing both on-site and remote support to Military Treatment Facilities (MTF).• Submitted Service Now tickets for MHS GENESIS account creation and provisioning for end users.• Planned and organized training events aimed at enhancing end user familiarity and knowledge of MHS GENESIS.• Managed Instructor-Led Training (ILT) schedules and assigned required Computer Based Trainings (CBT) based on end user duties and responsibilities.

• IT System Administrator for Active Directory, Windows, Windows Server, AHLTA, CHCS, and HAIMS.• Managed end user accounts and privileges within Active Directory, AHLTA, CHCS, and HAIMS.• Configured and deployed all MHS GENESIS associated software and hardware throughout the healthcare facility.• Olympus Sys Admin - maintained and managed Olympus platform for all hardware interfacing with the MHS GENESIS application.• Utilized ITIL methodologies to successfully manage trouble tickets and resolve end user issues and service requests.

• Bachelor of Science in Software Development • Coursework Including: C, C++, Python, Java, Calculus (I, II, III), Discrete Mathematics, Physics, Object Oriented Programming (OOP), Data Structures and Algorithms, Software Design Patterns, Digital Filter Design, Digital Signal Processing (DSP)

• Worked under the HSC-3 squadron flight surgeon performing aviation tests and procedures• Conducted sick call examinations, blood draws, and administered immunizations to HSC-3 and base personnel• Prepared and submitted long form and candidate flight physicals for naval aviators to the Naval Aerospace Medical Institute (NAMI)• Maintained up to date paper and digital medical records for over 700 helicopter squadron personnel• Raised squadron medical readiness from 1.6% to 90% in the Medical Readiness Reporting System (MRRS)• Provided on call medical services to aviation mishaps • Provided medical coverage and support to Naval Physical Readiness Tests (PRTs) and other military events