- Implemented Google Workspace solutions to enhance team collaboration, productivity, and document management- Automated user onboarding and access provisioning through Okta Workflows, streamlining administrative processes- Collaborated with cross-functional teams to troubleshoot technical issues, resolve critical incidents, and implement security measures- Provided comprehensive technical support and guidance to internal users, fostering a positive and productive IT environment- Created and maintained detailed documentation for internal knowledge base, ensuring accessibility and information retention- Managed and configured 96+ Zoom Rooms, ensuring seamless video conferencing experiences for users- Implemented Okta Workflows to automate user onboarding and access provisioning- Developed and maintained JAMF for device management and application deployment. Fleet up to 1200 devices.- Provided technical support and guidance to internal users on various IT systems- Created and maintained comprehensive documentation for internal knowledge base- implemented Device Trust using Okta and Kolide to ensure secure access to Company Systems

- Managed and configured 96+ Zoom Rooms, ensuring seamless video conferencing experiences for users- Implemented Okta Workflows to automate user onboarding and access provisioning- Developed and maintained JAMF for device management and application deployment. Fleet up to 1200 devices.- Collaborated with cross-functional teams to troubleshoot technical issues and resolve critical incidents- Provided technical support and guidance to internal users on various IT systems- Created and maintained comprehensive documentation for internal knowledge base

- Manage and Maintain Okta, Gsuite and many other Saas Applications- Providing remote technical support for employees- Managing all internal A/V and Networking equipment- Providing insight and best practices for network and computer security

- Provide first-line MacOS/Windows support to a diverse group of internal and remote team members.- Support and troubleshoot Apple hardware, software, and telephony issues.- automated deployment of workstations (MacOS and Windows)- Perform asset control via JAMF and Microsoft Azure- Run and Maintain New Hire IT Onboarding experience

Provide first-line support to a diverse group of internal and remote team members.Support and troubleshoot hardware, software, and telephony issues.Imaging and deployment of workstations.Perform asset control for hardware and software.Analyze performance of Help Desk activities and document resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.

- Provision high volume of hardware for new users.- Set users up and created accounts in multiple internal & external systems- Set users up in all internal systems- Imaging and deployment of workstations.- Provided support for exchange server and e-mail client issues- Repaired and upgraded desktops and laptops- Ticket triaging and allocation for support issues

Provided timely, first and second tier technical supportConducted system upgrades (OS, Software and Hardware)Created documentation (diagrams, knowledgebase and how to guides for common errors)Active directory user management, windows management and user accountsProvided support for exchange server and e-mail client issuesRepaired and upgraded desktops and laptopsTicket triaging and allocation for support issues

Provisioned client machines using disk imagine software Installed network switches, access points, network and telephone wire Rack mounted servers and installed virtual server software Provided support for end users Worked with enterprise level network with multiple locations