Cody Clements Email & Phone Number

Irving, Texas, United States

Managing eleven engineers responsible for...- Workstation & Server Configuration Management- Over 80 self-hosted business and banking applications- Infrastructure Monitoring- Desktop Engineering- Audio/Video & Teleconference Solutions- ITSM Platform- Support tools for frontline operations teamsHeavily focused on improving the end user experience and improving security posture through vulnerability management.

Plano, Tx

• Introduced third-party patching across servers and workstations, which reduced discovered vulnerabilities by over 75% YOY• Integrated 1E’s Nomad, eliminating 280 distribution points• Built support for multiple LOBs within a single task sequence • Implemented Power BI reporting for SCCM• Designed and implemented new SCCM site to consolidate fourexisting environments into a single, shared environment

Plano, Tx

• Managed over 3500 workstations and 1000 servers using a combination of SCCM, Group Policy, and JAMF• Implemented a monthly workstation and server patching regimen• Designed Windows 7 and Windows 10 refresh task sequences for OSD• Contributed to designing and deploying a Windows 10 Upgrade task sequence• Implemented security configuration baselines for workstations and servers to track and remediate vulnerabilities• Implemented solutions to migrate data and applications for a workstation hardware refresh, replacing nearly 2000 workstations at 300 branches spread across the continental US• Populated the SCCM Application Catalog with nearly 150 unique applications• Upgraded SCCM environment from 2012 R2 through CB 1706• Migrated workstations and servers from 12 different flavors of Office to Office 365’s C2R client• Implemented a server-less pull print solution for HP MFPs• Provided an escalation point between our Service Desk and our Senior Infrastructure teams for topics including (but not limited to) AD, Exchange Online, VM troubleshooting, and network/system slowness

Plano, Texas

• Supported desktop and network level issues across 290 branches and the corporate office• Supported and managed PrimeLending's Mac user base of 15+ users• Implemented the team's first shared knowledge base• Contributed towards designing a custom Windows Forms C# application called Primarch, used to automate solutions for common calls • Visited branch locations nationwide to setup and test MPLS connections to our corporate network

Las Colinas, Tx

- Supported multiple Office products across several platforms, including OS X, iOS, Android, and Windows- Established the first Office for Mac forum moderation team within Microsoft- Assisted in coordinating the forum migration of Mactopia to Microsoft Answers- Worked one-on-one with Microsoft's community MVPs (Most Valuable Professionals) to escalate Office for Mac issues directly to the product team- Created forum content and KB articles for emerging Office issues - Participated in weekly bug triages where we determined which Office for Mac bugs should be escalated to the product team- Worked directly with multiple Supportability Program Managers to monitor emerging issues and gather information needed for the product team- Submitted bugs for multiple Office products and platforms- Moderated the Office forums to ensure a safe and fun environment that encouraged community participation - Reviewed Tier 1 posts to ensure post quality and technical accuracyProducts Supported: Office for Mac (2004, 2008, & 2011)Office for Windows (2000, 2003, 2007, 2010, 2013 Preview)OneNote Mobile (Android, iOS, & Windows 8 Metro)

Las Colinas, Tx

- Provided Tier 2 consumer level support for Windows XP, Windows Vista, and Windows 7 through the Microsoft Answers communities- Tracked and escalated emerging issues in the Windows communities- Reviewed Tier 1 posts to ensure post quality and technical accuracy- Handled escalated cases from Tier 1 support- Moderated to ensure a safe and fun environment that encouraged community participation Forums Owned: Networking and Getting Online, Performance and Maintenance, Internet Explorer

Dallas, Tx

- Traveled to 13 cities across the country as part of the production team for Planet Wisdom, a weekend worship conference for middle and high schoolers- Assisted in building stage elements and assembling video equipment in each city- Trained volunteer camera operators in each city- Operated a Sony 537A on stage during live productions

Rockwall, Tx

- Provided onsite hardware, software, and network support in residential and small/medium business environments- Visited contract customers at least once a week for server and workstation checkups- Owned and resolved all Mac-related tickets and calls- Assisted in over 12 server installations and migrations- Established and branded the company's first remote support services- Maintained a perfect customer satisfaction score

Dallas, Tx

- Managed 2 primary locations and 6 smaller branches, totaling in over 25 machines- Built cost efficient workstations for several locations- Established secure wireless networks at each primary location- Boosted website traffic by using Google's Adwords which displayed Ultima's ads over 2 million times

Rockwall, Tx

- Utilized the Adobe Video Suite for video, print, and web advertising- Created videos for a closed circuited television network- Managed 7 Windows XP and 1 Mac OS X workstations and implemented automatic and redundant backup practices- Established the company's first professional product photography studio