Cody Clements Email & Phone Number

Irving, Texas, United States

Managing eleven engineers responsible for...- Workstation & Server Configuration Management- Over 80 self-hosted business and banking applications- Infrastructure Monitoring- Desktop Engineering- Audio/Video & Teleconference Solutions- ITSM Platform- Support tools for frontline operations teamsHeavily focused on improving the end user experience and.

Plano, TX

• Introduced third-party patching across servers and workstations, which reduced discovered vulnerabilities by over 75% YOY
• Integrated 1E’s Nomad, eliminating 280 distribution points
• Built support for multiple LOBs within a single task sequence
• Implemented Power BI reporting for SCCM
• Designed and implemented new SCCM site to consolidate fourexisting environments into a single, shared environment

Plano, TX

• Managed over 3500 workstations and 1000 servers using a combination of SCCM, Group Policy, and JAMF
• Implemented a monthly workstation and server patching regimen
• Designed Windows 7 and Windows 10 refresh task sequences for OSD
• Contributed to designing and deploying a Windows 10 Upgrade task sequence
• Implemented security configuration baselines for workstations and servers to track and remediate vulnerabilities
• Implemented solutions to migrate data and applications for a workstation hardware refresh, replacing nearly 2000 workstations at 300 branches spread across the continental US

Plano, Texas

• Supported desktop and network level issues across 290 branches and the corporate office
• Supported and managed PrimeLending's Mac user base of 15+ users
• Implemented the team's first shared knowledge base
• Contributed towards designing a custom Windows Forms C# application called Primarch, used to automate solutions for common calls
• Visited branch locations nationwide to setup and test MPLS connections to our corporate network

Las Colinas, TX

- Supported multiple Office products across several platforms, including OS X, iOS, Android, and Windows- Established the first Office for Mac forum moderation team within Microsoft- Assisted in coordinating the forum migration of Mactopia to Microsoft Answers- Worked one-on-one with Microsoft's community MVPs (Most Valuable Professionals) to escalate.

Las Colinas, TX

- Provided Tier 2 consumer level support for Windows XP, Windows Vista, and Windows 7 through the Microsoft Answers communities- Tracked and escalated emerging issues in the Windows communities- Reviewed Tier 1 posts to ensure post quality and technical accuracy- Handled escalated cases from Tier 1 support- Moderated to ensure a safe and fun environment.

Dallas, TX

- Traveled to 13 cities across the country as part of the production team for Planet Wisdom, a weekend worship conference for middle and high schoolers- Assisted in building stage elements and assembling video equipment in each city- Trained volunteer camera operators in each city- Operated a Sony 537A on stage during live productions

Rockwall, TX

- Provided onsite hardware, software, and network support in residential and small/medium business environments- Visited contract customers at least once a week for server and workstation checkups- Owned and resolved all Mac-related tickets and calls- Assisted in over 12 server installations and migrations- Established and branded the company's first.

Dallas, TX

- Managed 2 primary locations and 6 smaller branches, totaling in over 25 machines- Built cost efficient workstations for several locations- Established secure wireless networks at each primary location- Boosted website traffic by using Google's Adwords which displayed Ultima's ads over 2 million times

Rockwall, TX

- Utilized the Adobe Video Suite for video, print, and web advertising- Created videos for a closed circuited television network- Managed 7 Windows XP and 1 Mac OS X workstations and implemented automatic and redundant backup practices- Established the company's first professional product photography studio