Cody Leon Collinsworth Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

Direct a team in the day-to-day functions responsible for the customer experience, sales growth, product solutions and technical support across our full product suite. Analyze and drive performance to ensure employee growth through engagement and feedback. Maintain and grow a healthy work culture via Net Promoter System. Host a weekly divisional leadership call to enhance our growth sales rate (GSR) and promote our latest products. Awarded numerous quarterly R.I.S.E. awards and Diamond Club awards for leading the center in various categories such as service and excellence.

San Antonio, Texas Area

Directed the day-to-day functions of a bilingual residential services sales team and for growth across all business channels (video, broadband, digital phone and home security). Oversaw the team workload to ensure sales growth, order entry accuracy, and installation completion. Directed the work of at least 15 full-time employees including but not limited to their training, development, coaching, mentoring, reporting, and issuance of accountability measures.

San Antonio, Texas Area

Facilitated new hire and technology enhancement training to call center staff and support departments at various locations. Carried out daily instructor-led training sessions of new hire programs, on-going development and project implementation using a blended learning style. In addition, provided cross-department training for residential and commercial field teams on core sales skills and on-going development training. Crafted new content for course creation, content delivery, supervised our learning management system, facilitated virtual training, peer-to-peer training and manged multiple projects off-site.

Pharr, Texas

Supervised daily workload for 7 QA representatives that oversaw the productivity of operations. Co-managed the QA platform and reported on trends and opportunities. Directly responsible for QA strategy, platform mapping and evaluation requirements. Implemented several key initiatives that increased motivation and helped productivity growth through project implementation. Directed project improvement efforts for two off-site sister companies and on-going project management efforts.

Pharr Tx

Supervised a sales team and led them to a record breaking sales performance of 23% increase. Monitored and evaluated employee performance, provided coaching, mentoring, development and performance accountability. Orchestrated staffing levels vs. volume sales to ensure regulatory compliance. Evaluated employee performance and sales productivity to drive team goals. Conducted new product and sales meetings to ensure solution based awareness that resulted in increased sales.

Pharr Tx

Developed new employees and evaluated performance to increase employee retention efforts. Led employee development and sales transition to newly hired staff. Facilitated instructor-led training for company-wide policy updates to increase sales and product awareness. Guided policy over training final assessment testing, and calibrated questions to fit real customer scenarios. Handled escalated customer inquiries regarding sales and service. Supported the implementation of specialized training initiatives including project time lines.

Bachelor Of Science (Bs), Organizational Leadership & Supervision

The Organizational Leadership and Supervision undergraduate program provides a long term, empowering approach to the practice of leading.

Associate Of Arts And Sciences (A.A.S.), Small Business Administration/Management

Activities and Societies: Active member of Students in Free Enterprise (S.I.F.E.).