Cody Conrad Email & Phone Number

New York, United States

Delhi Ny

-Receive, report, and resolve issues in a timely manner via phone/email/walk-in-Provide technology assistance to faculty/staff/students-Utilize BMC Footprints to create problem tickets-Manage and support BMC Footprints-Remote PC assistance to troubleshoot problems from the help desk-Install and manage network printers on campus-Creating and editing new user accounts via Active Directory-Create and maintain guest accounts-Reset account passwords for users-Coordinate process for new user, departure, and employee change requests-Assist in setup and tech support for events held on campus-Provide guidance to Help Desk student assistants-Maintain accurate records of lab machines

Bachelor’S Degree, Computer/Information Technology Administration And Management, Gpa: 3.20

Programming: HTML, PHP, CSS, Processing, Linux Command Line Database: Microsoft Access, MYSQL Networking and Information Systems Business.

Associate’S Degree, Computer And Information Systems Security/Information Assurance, Gpa: 3.10

Programming: HTML, PHP, CSS, Processing, Linux Command Line Database: Microsoft Access, MYSQL Networking and Information Systems Business.

Regents Diploma