Troubleshot all technical-related user issues, including hardware, software, account, and printer issues, including proprietary casino software.Communicated technical information to both technical and non-technical personnel.Installed and supported various software applications as needed and approved.Set up and deployed workstations, servers, networks and printers.

Projects: - GameTree Partnership Program -- Worked with marketing manger to established a B2B communication pipeline -- Managed the media list for establishing connections with potential business partners - Gamification System -- Created a system to increase user interaction with the product -- Designed quest stages, user engagement and experience rewards

DTC 497 DTC Capstone, Alternative Giving Market of the Palouse- Designed the graphics for the site, including headers footers and emailcontent.- Redesigned Alternative Giving Market of the Palouse Worked with client into improve the structuring of a new domain- Gained an understanding of Design Briefs from clients, as well as workflowsthat suit a team atmosphere

DTC 478 Usability and Interface Design, Whitman County CASA- Full redesign of Whitman County Casa Website- Worked with six teammates, learned valuable small team skills- Project lead, helping clients with design vision and overview

- Social Media Manager- Interacted with fans- Posted player and match updates for specific games- Interacted with other brands on behalf of the company