Cody Croslow Email & Phone Number

● Manage the business/client relationship for a portfolio of multiple clients, ensuring effective communication and driving high client relationship value● Organize and directs multiple clients with competing priorities within a limited resource pool● Monitors resource and budget constraints in the triage and execution of projects● Serve as the primary point of contact for each client, building and maintaining strong relationships● Triage, assign, or resolve service tickets and client needs in a timely and efficient manner● Configure the Origami platform as needed for each client, tailoring solutions to meet specific requirements● Coordinate multi-departmental resources to align with client goals and strategic targets

Medford, Oregon, United States

Contracted & managed 3rd party vendor for governance platformPerformed routine service and tech supportImplemented, organized, and managed Microsoft Teams rollout from start to finishReviewed, updated, and managed training curriculum for SharePoint and Microsoft TeamsPlanned and architected SharePoint 2013 to SharePoint Online migrationCoached, Trained, and Mentored junior employeesAccomplishmentsOversaw deployment and management of Microsoft Teams & AvePoint Governance Platform to over 6000 employees.

Provided Technical project managementAssured all customers received white glove customer serviceImplemented SaaS Web-Chat platform for high profile, multinational enterprise customersImplemented and configured a complex enterprise SaaS web-chat platformEncouraged and facilitated cross-siloed communication and integrationAccomplishmentsWrote and updated implementation process, increasing effectiveness and decreasing mistakes.

Medford Oregon

--Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.--Negotiate contracts with other agents and/or other homeowners to ensure the best outcome for contracted clients.--Manage multiple clients’ needs, wants, and requirements.--Create Comparable Market Analysis--Export MLS property data to perform advanced analysis.--Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.--Advise clients on market conditions, prices, mortgages, legal requirements and related matters.--Coordinate property closings, overseeing signing of documents and disbursement of funds.--Prepare documents such as representation contracts, purchase agreements, closing statements, disclosures, and various other addenda.--Trained and assisted new agents.

Developed 23+ Wordpress and Woocommerce websitesManaged multiple dedicated servers for web hostingCo-created, optimized, and managed the production processGathered and clearly communicated requirements to designersModified 3rd party code for custom implementationsAnalyzed management systems for improvement recommendations Championed Continuous Process ImprovementProvided on-site delivery, support, and training AccomplishmentsSuccessfully managed the conversion and integration of multiple large-scale clients on product adoption.Created a centralized, custom-built collaboration tool to track tasks, clients, projects and opportunitiesWorked with customers to define requirements & build implementation plans regardless of their technical environment.

Provided organization and coordination on projectsPerformed extensive Microsoft Excel data synthesis and transformationCreated findings presentations for high level clientsIdentified technical resources for interviews Conducted business trend researchStood up a dedicated AWS serverAccomplishmentsDeveloped a comprehensive partner heat map tool for a Fortune 500 company compiled from sales and partner capability data. This was a sales tool designed to assist salespeople in picking the proper partner for a given client based on previous metrics and requirements.

Ashland, Or

--Project Management & Strategic Customer Support--Worked as a tech support manager, guiding a team in research and development, as well as support of multiple clients across the United States.--Managed a team of 4 tech support agents and developers, including both internal and external developers, using a variety of Google Docs, Spiceworks, and other PM/CRM systems.--Successfully managed the conversion and integration of multiple large-scale clients on product adoption.--Completed multiple on-site customer service and annual system reviews.--Triaged and managed support tickets in the Spiceworks ticketing system.

Medford, Oregon Area

Owned, managed, and developed custom Salesforce/Apex CRM applicationData sifting/mining/analysis using Excel, VBA, SQL, and Business ObjectsCreated dashboards and reports for senior managementSupported a staff of over 50 full-time employees, and 150 seasonal employees in a seasonal dependent industryEducated employees on new technologies and engineered fixes or workarounds for limitations in current technologyAccomplishmentsSuccessfully designed, built, and implemented a new order management system in Salesforce with custom objects, triggers and processes. This was based on many team interviews and analysis of business needs and processes.Developed an app designed to fairly distribute incoming sales leads using Salesforce to replace a legacy system built in Microsoft Access.

--Successfully guided multiple projects through the Research and Development process to create new products for the client in under 6 months.--Contributed to a LEAN conversion of production with relevant data and analysis.--Enterprise level customer service with a global client with very strict requirements.--Performed advanced data analysis using a combination of SQL Queries, Excel, basic programming/scripting, and Crystal Reports.--Delivered results in a high pressure environment, requiring flexibility, creativeness, and the ability to handle various crises as they arise.

In-home customer computer repair

Performed in-house computer systems installation, troubleshooting and repair.Answered help desk and fielded general IT questions.

Inside phone sales on outbound calls, Customer service on inbound calls