Cody Dewald Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

The Golf Shop Attendant is responsible for assisting the Operations Manager & Assistant Golf Professional with the day-to-day operations of the golf shop and services department by administering the day-day golf shop duties, such as opening and closing, answering calls and making golf reservations. This position is also responsible for assisting with the maintenance of the golf course’s cart fleet, as well as building maintenance.

Las Vegas, Nevada, United States

• Managed a pipeline and fostered the growth and success of 90+ sales partners (20% of total partners) • Performed ongoing analysis of customer accounts to recognize trends and anticipate conflicts, and resolve swiftly to avoid delays • Facilitate additional training into the sales platform partners utilize for sales opportunities; provide individualized training to sales representatives to boost sales and territory expansion

• Oversee an active pipeline of 110+ customers maintaining a consistent communication cadence below 14 days, while occasionally providing constant communication in order to action a pending concern or item• Prepare a customer for unflattering news regarding their project if delays or mistakes occur, and go above and beyond to resolve the conflict by providing exceptional customer service, weekly or daily updates, and compensation if warranted• Utilize internal collaboration to ensure projects are completed in the timeline assured to the customer at point of sale

• Execute active listening techniques with disgruntled customers wanting to cancel their solar projects, with the desire to understand the root cause of their request• Strive to resolve the conflict within 48 hours by interacting through the appropriate internal channels and maintaining constant communication with the customer even after resolution is found• Boasted a 40% retention rate, with an industry standard of between 25% and 30% (per company)

Henderson, Nevada, United States

• Knowledge expert on all things phone, tablet, watch, and electronic accessory related, keeping up to date on new technology and researching upcoming releases• Routinely assisted 20-30 customers per day in troubleshooting technical problems with current device, handle monetary transactions both cash and credit, and ask fact-finding questions to understand the customer's need to match them with the proper new device• Carry out data migration tasks and provide detailed training to customers while delivering information in simpler terms for quicker customer adoption

Las Vegas, Nevada, United States

• Manage a pipeline of 200+ customers via inbound leads and pre-order deposits, adding 5-10 new customers per day• Perform detailed walkthrough with customer of battery sales process which included a welcome call, technical functionality training, installation guildelines, and potential upsell of additional batteries to fit desired needs• Spearhead the Powerwall battery retention team; designed talk tracks and initiated process to reduce customer cancellation of Powerwall orders with the end result being a 20% save rate• Established memorable relationships with customers by driving the Tesla brand, resulting in positive reviews, additional Powerwall sales to existing customers, and direct referrals

Las Vegas, Nevada, United States

• Oversee a department with over $250,000 worth of inventory, by keeping detailed records of equipment and apparel, and ensure the team followed proper opening and closing shift directives, including inventory count, cleaning, and facing• Revamp floor plans and layouts to showcase high selling products for peak customer visibility, increasing likelihood of upsells and repeat purchases• Openly assist other departments, including Team Sports, Lodge, and Fitness, becoming a trusted source of knowledge and experience for coworkers and customers

Greater Denver Area

• Efficiently route approved coaxial cable inside and around customer homes, focusing on functionality and aesthetics• Conform to any and all safety rules and regulations set forth by DirecTV and OSHA; remaining in OSHA compliance for full tenure of employment• Educate customer on new equipment and demonstrate features in easy-to-understand terms, and provide exceptional customer service by connecting on a personal level• Consistently held a 9.5 NPS score or higher, and highlighted in the corporate monthly newsletter for outstanding workmanship and customer service

Mathematics

General Studies

High School Diploma