Cody Manning Email & Phone Number

Irving, Tx, Us

Carrollton, Tx

•Responsible for the largest and most profitable customers•Assists in the training and mentoring of customer service professionals•Recommends changes in processes and procedures based on customer feedback•Is recognized by peers to be subject matter expert•Leads team initiatives•Recognizes and identifies possible customer concerns and mitigates problems•Leads by example

Carrollton, Tx

•Communicates with customer to understand needs and concerns•Develops solutions for customer independently as well as with field rep or manager•Performs basic merchandising and order placement independently supporting direct order entry and follow up on those orders•Places, Monitors, and Tracks customer orders received•Manages and tracks all back order and open orders•Processes credits and returns in a timely manner•Identifies, monitors and resolves potential problematic customer issues including service failures etc.•Maintains open lines of communication with external and internal customers•Solves a range of straightforward problems; analyzes possible solutions using standard procedures•Recommends changes in process and procedures based on customer feedback•Uses product, market and functional knowledge in combination with Veritiv processes, procedures and applications to ensure customer satisfaction•Uses available toolset to organize and communicate•Upsells, Cross sells and substitutes items •Contributes to providing a safe work environment•Performs other related duties and responsibilities as required or assigned

Dallas/Fort Worth Area

ACA Department Inbound Call Center Representative•Subject matter expert•Handled clients’ employees’ concerns and complaints•Produced training and outage materials•Increased knowledge of reporting requirements

Roanoke, Tx And Southlake, Tx

•Recruit new store associates•Ensure complete and timely fulfillment of customer orders•Maintain an accurate inventory•Explain the nuances of various products available•Use product knowledge to troubleshoot and solve customer requests•Explain and enforce warranties and store policies

Helped fellow students grasp important concepts to excel in their coursework

Bachelor Of Arts (B.A.), Linguistics

Activities and Societies: Student Linguistics Association of North Texas, Golden Key International Honour Society

Associate Of Arts (A.A.), English Language And Literature, General

Activities and Societies: Phi Theta Kappa National Honor Society

Education record