Cody Gordon Email & Phone Number

Smiths Grove, Kentucky, United States

Bowling Green, Kentucky, United States

• Imported and set up 120 loan applications annually, ensuing compliance with federal and state regulations and bank policies, while maintaining a 5 star customer satisfaction rating through detailed client communication and support.• Formulated and executed marketing strategies to boost application referrals from real estate agents by 12% and from prior customers by 5%.• Coordinated with cross-functional teams to meet strict deadlines with title companies, attorneys, insurance agents, and appraisers to ensure a thorough and timely closing.

Bowling Green, Kentucky, United States

• Ranked in top 3 for efficiency within the Consumer Loan Pre-Processing team by achieving a 20% increase in processing speed within a 6-month time frame.• Utilized knowledge of credit risk assessment models and loan underwriting guidelines to evaluate loan applications accurately and efficiently.• Maintained strict adherence to data protection protocols, resulting in customer confidentiality compliance throughout the loan processing procedure.

Bowling Green, Kentucky, United States

• Processed an average of 100 customer account transactions daily while upholding FirstBank service standards and protocols.• Managed the duty roster and workflow of the teller team to optimize efficiency and customer service, utilizing strong leadership and communication skills.• Addressed customer inquiries and directed customers to appropriate bank services, increasing customer satisfaction and deposits.• Ensured compliance with bank operations and security procedures to safeguard bank operations and customer confidentiality, reducing operational risks.

Bowling Green, Kentucky, United States

• Managed operations for $800k in annual sales volume, ensuring accurate financial records and compliance with company standards resulting in a 5% increase in off season sales.• Implemented weekly performance evaluations and staff training sessions to enhance employee productivity resulting in a 25% decrease in errors and waste.• Utilized strong attention to detail and knowledge of food safety regulations to consistently maintain high cleanliness scores above 95%.

Bowling Green Area, Ky

• Oversaw receiving processes, minimized inventory discrepancies, and optimized order curation to meet customer demand efficiently for $1.6M in annual volume, resulting in a 10% increase in sales year over year.• Trained new employees on store operations and customer service in a fast-paced, high-pressure environment, resulting in a decrease in on boarding time. Utilized training manuals and on-the-job shadowing to ensure successful knowledge transfer.• Demonstrated proficiency in inventory management software and POS systems to track operations and streamline processes.

Bowling Green, Kentucky, United States

• Achieved promotion to Porter within 6 months by demonstrating exceptional work ethic and attention to detail.• Collaborated with Risk Management team to identify and assess safety risks, resulting in a 15% decrease in potential losses.• Utilized POS systems with an average of 125 transactions per shift, ensuring accurate and efficient customer transactions resulting in a decrease in order returns by 40%, and streamlined the order fulfillment processes, cutting service times by 15% in fast-paced food service environment while maintaining high cleanliness standards.• Utilized instructional materials and hands-on demonstrations to effectively educate new hires on job responsibilities and safety protocols.

Management Business Administration, Business Administration And Management, General

• Alumni Leadership Scholarship recipient; Todd Gibbs Memorial Scholarship recipient; J. Lewie Harman Scholarship recipient

Diploma

Activities and Societies: Chess Club CoEd-YKentucky Ambassador of Music nominee Five-year Kentucky Marching Band Semi-finalist, 2011.