-Managed 5-7 large, strategic accounts and grew my book of business from $3MM to $14MM in the 2 years. -Conducted regular value calls and QBRs/EBRs to strengthen the relationship and grow the partnership. Demonstrated value tied directly to clients' OKRs and major company/department initiatives.

Managed 20-30 enterprise, strategic accounts with roughly $3mm-$4mm ARR in my book of business. Identified and achieved success with my accounts. Grew and retained accounts through user interviews, champion development, and enablement plans.

Managed accounts in my book by increasing awareness of the option to pay company expenses through Divvy to improve the accounting process at the end of each month.

Managed the company's largest, most strategic accounts through retention and expansion.

-Managed a book of commercial and enterprise accounts totaling $1.5M in ARR-Maintained a renewal rate of 95%-Conducted QBRs and metric reviews with customers to prove ROI -Helped build training materials for new team members within client success

-Successfully onboarded and implemented enterprise and SMC accounts onto the platform-Established a trusting and collaborative relationship with new clients early on in the process -Built new content to aid with the onboarding process for new clients-Assisted AEs during the sales process with clients who started a Microsoft sponsored trial

-Deciphered and communicated Microsoft Software Training event objectives to all stakeholders-Coordinated logistics between Fortune 1000 customers, trainers, and account teams-Built and maintained camaraderie among a diverse team of trainers-Ensured continual process improvement and passionately evolved best practices

-Evaluated financial data for areas of improvement & needed development-Established sales strategies for company events & business development projects-Completed company financials including Quickbooks entries and bank reconciliations -Managed customer service & implemented improvement plans-Created marketing campaigns & promotional strategies

-Independently managed all Spanish-speaking accounts throughout customer lifecycle-Recognized for 3+ years of excellence in bilingual sales, customer/technical service, accounts receivable and retention-Established and maintained positive customer relationships through proactive communication and problem solving-Trained and oversaw the workload of six new employees-Prioritized a highly varied workload

-Implemented meal ticket program; increased cafeteria efficiency and overall patient satisfaction-Created 5+ posters and flyers to improve hospital image and optimize marketing-Contributed to weekly administrative meetings with 5-15 professionals