Cody Heiner Email & Phone Number

Houston, Texas, United States

Houston, Texas

The Woodlands, Texas, United States

Huntsman Corp. Contractor

Houston, Texas

Houston, Texas

Houston, Texas Area

- as the Senior HelpDesk Tech, I handle more of the difficult troubleshooting, issues and tickets- handles supporting the VIP or Executive employees technical issues of the corporate office within a timely manner- handles on-site or remote support depending on what the business needs- helps develop new ways we can be more efficient as a HelpDesk with new procedures or tools useful for our line of work

Houston, Texas

Exxonmobil Campus

- Provides desk side or on-site support to 10000 ExxonMobil Campus users for deployment of new equipment, replacement of old equipment or to troubleshoot issues with software or hardware- Helps users by troubleshooting PC or Linux, laptop or desktop, monitors, KVM switches, Lync setups, Application issues, Apple devices, Blackberry devices, Active Directory, Microsoft Office products and many other oil production/productivity applications as well - Manages time efficiently in order to see more users in less time while also making sure to solve the issue correctly the first time- Images laptops and runs tests to make sure hardware is ready for deployment and use- Helps users backup/transfer data from one device to another for record and data retention- Works with SCCM on a daily basis to help deploy software to the ExxonMobil users- Handles some VP and Executive requests in a timely and efficient manner to resolve critical issues

Houston Galleria

- Troubleshoot and repair customers computers daily and in a timely manner- Come up with new ideas that will make the tech team more efficient- Always researching or looking up new info to stay up to date on new technology info and stay current with technology knowledge as a whole- Great multi-tasking skills comes in handy when it gets busy, our technical skills are tested because we are helping multiple customers simultaneously or other store employees as well

- works extremely well in difficult or multitasking situations- strong at adapting to any situation to help find the best outcome possible- helps find more efficient ways to complete routine tasks- was also in sales & customer service for 2 years providing life changing experiences tocustomers and was consistently one of the top people in our store in sales and add-ons- has the highest customer satisfaction ratings out of most of our team of about 15 technicians- enjoys working in challenging and constantly changing environment, the Houston Galleria store is one of the busiest locations in the nation.

- Very efficient at building and maintaining business relationships- Helped train, coach and develop new employees- Handled customer care issues and other business oriented problems at management level- Developed different strategies to increase productivity or traffic for our locations.- Assisted with most of the management duties on a daily basis

- Top salesperson in my store/district on numerous occasions- Performed and excelled in customer service and sales in a commission based environment- Constantly met or exceeded monthly goals or quotas- Kept track of received inventory accurately and efficiently

Education record

Education record