Cody H. Email & Phone Number

San Diego, CA, US

• Primary onsite IT engineer for nearly 1 dozen Colorado clients, servicing hardware such as network, security, and telecom elements like firewalls and PBX systems
• Configures and maintains 100s of network devices, mobile devices, and endpoints through RMM (ConnectWise) and MDM tools (EZMDM, Apple Business Manager, Addigy)
• Manages and audits customer tenants in Microsoft 365 to save $1000s in unnecessary license fees
• Operates in team of 6 alongside several other engineering teams to support dozens of clients in various industries (healthcare, law, finance)
• Administers Active Directory and Printix configurations for more than 40 client sites, with over 1000 users
• Manages email filter policies in Avanan, MX GuardDog, MailRoute, and MS Exchange

Atlanta, Georgia, US

- 6 month contract I declined to extend- Performs cybersecurity analysis for potentially compromised devices- Manages asset inventory and ticket queue in ManageEngine ticketing system, averaging 40 tickets resolved a month- Repairs MFP and small form factor printers, includes component replacements- Configures Audio/Video for company conference calls up to.

Glen Allen, VA, US

- 4 month contract, I chose to decline an offer to extend- Provides user support on a variety of tasks including tier 2 and tier 3 troubleshooting and issues requiring administrator access- Inventories, disassembles, and verifies integrity of various hardware including computers, monitors, tablets, headsets, phones, printers, and specialized equipment.

Greenwood Village, Colorado, US

• Lead team of 3 dedicated to optimizing workflow efficiency and training
• Processed vendor invoices and memos into SAP software, total value over $1.4 million
• Verified natural or synthetic stones using advanced testing machines and expertise
• Accurately graded, sorted, and inventoried loose diamond and color stones
• Managed file system for processed and completed orders

Mesa, AZ, US

• Account representative for more than two dozen start-up and existing client speciality dental practices
• Developed tailored revenue management strategies for dental network participation
• Operated collaboratively in Practice Development Team alongside fellow account managers; mentored and trained team assistants
• Evaluated and updated training materials to improve workflow efficiency
• Utilized softwares (eg, Basecamp, Zoho CRM) to prioritize client requests and ensure timely project goal completion

Tempe, AZ, US

- Provided basic troubleshooting to on-campus users such as password resets, reboots, and account unlocks- Represented ASU professionally when supporting users online, at events, over the phone

Tempe, AZ, US

• Presented on topics of student leadership, conduct, and ASU policy at regional conferences
• Engaged with incoming ASU freshmen and parents via personal dialogues
• Served as touchstone for future residents to discuss adapting to life on campus

Tempe, AZ, US

• Oversaw, lead, and developed all four CLAS hall councils in the Manzanita, McClintock, San Pablo, and Palo Verde West Communities
• Designed programs for the residents of the four halls, with 400 attendees, with a $15,000 budget
• Represented 1,500 on-campus residents at state, regional and national conferences
• Advised and trained the Vice-Presidents of the four halls through weekly meetings
• Coordinated inter-organizational collaborations via programs and forums

• Connected ASU-Tempe Residence Hall Association to its regional and international affiliates
• Organized conference attendance and selected delegates to represent ASU-Tempe at state, regional and international conferences
• Represented 12,000 on campus residents at state, regional and international conferences
• Organized and created award winning bids to be presented at regional and international conferences
• Created and presented legislation to Regional Board of Directors at state, regional, and international conferences

• Facilitated classroom activities at one of the few special education schools in Beijing
• Practiced Mandarin language skills while teaching school staff English vocabulary
• Researched and created databases on numismatic museum exhibitions
• Developed marketing materials for educational panels hosted by BYICAA
• Engaged with Chinese universities through presentations on cross-cultural differences