Cody H. Email & Phone Number

San Diego, Ca, Us

• Primary onsite IT engineer for nearly 1 dozen Colorado clients, servicing hardware such as network, security, and telecom elements like firewalls and PBX systems• Configures and maintains 100s of network devices, mobile devices, and endpoints through RMM (ConnectWise) and MDM tools (EZMDM, Apple Business Manager, Addigy)• Manages and audits customer tenants in Microsoft 365 to save $1000s in unnecessary license fees • Operates in team of 6 alongside several other engineering teams to support dozens of clients in various industries (healthcare, law, finance)• Administers Active Directory and Printix configurations for more than 40 client sites, with over 1000 users• Manages email filter policies in Avanan, MX GuardDog, MailRoute, and MS Exchange• Monitors critical compliance-necessary data backup systems via EMAR systems, Datto, and iBackup• Participates in 7-day on-call shifts for after hours emergency customer support• Authors documentation and contributes to company's knowledge base portal, IT Glue• Onboarded nearly 1 dozen new clients nation-wide during acquisitions and contract enrollment, including site surveys and network evaluation/builds• Experienced in Ubiquiti and Meraki networks, and Fortinet and Crowdstrike security consolesFIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals.

Atlanta, Georgia, Us

- 6 month contract I declined to extend- Performs cybersecurity analysis for potentially compromised devices- Manages asset inventory and ticket queue in ManageEngine ticketing system, averaging 40 tickets resolved a month- Repairs MFP and small form factor printers, includes component replacements- Configures Audio/Video for company conference calls up to 200 participants including WebEx rooms and Teams room- Sets up and configures user workstations for new hires and desk movements- Rebuilt and reimaged more than 50 new and used laptops via SCCM/MECM, creates backups of sensitive hard drive data - Provides tier 2/3 user support and troubleshooting for users both in person and via remote control software- Repairs user machines when break fix issues arise, communicates with vendors to provide warranty support- Uninstalled over 200 user phones while reconfiguring desk wiring to optimize internet access and user comfort

Glen Allen, Va, Us

- 4 month contract, I chose to decline an offer to extend- Provides user support on a variety of tasks including tier 2 and tier 3 troubleshooting and issues requiring administrator access- Inventories, disassembles, and verifies integrity of various hardware including computers, monitors, tablets, headsets, phones, printers, and specialized equipment- Remotes into customer computers to troubleshoot issues using secure protocols and native Windows Pro features- Patches ethernet cables into LVR/MDF patch panels and verifies ethernet port activity through use of Fluke devices- Enforces proper PII security protocols and maintains confidentiality of user data- Loads and deploys computer images to new and loaned laptops

Greenwood Village, Colorado, Us

◦ Lead team of 3 dedicated to optimizing workflow efficiency and training ◦ Processed vendor invoices and memos into SAP software, total value over $1.4 million ◦ Verified natural or synthetic stones using advanced testing machines and expertise ◦ Accurately graded, sorted, and inventoried loose diamond and color stones ◦ Managed file system for processed and completed orders

Mesa, Az, Us

• Account representative for more than two dozen start-up and existing client speciality dental practices• Developed tailored revenue management strategies for dental network participation• Operated collaboratively in Practice Development Team alongside fellow account managers; mentored and trained team assistants• Evaluated and updated training materials to improve workflow efficiency• Utilized softwares (eg, Basecamp, Zoho CRM) to prioritize client requests and ensure timely project goal completion

Tempe, Az, Us

- Provided basic troubleshooting to on-campus users such as password resets, reboots, and account unlocks- Represented ASU professionally when supporting users online, at events, over the phone

Tempe, Az, Us

• Presented on topics of student leadership, conduct, and ASU policy at regional conferences• Engaged with incoming ASU freshmen and parents via personal dialogues• Served as touchstone for future residents to discuss adapting to life on campus

Tempe, Az, Us

• Oversaw, lead, and developed all four CLAS hall councils in the Manzanita, McClintock, San Pablo, and Palo Verde West Communities• Designed programs for the residents of the four halls, with 400 attendees, with a $15,000 budget• Represented 1,500 on-campus residents at state, regional and national conferences• Advised and trained the Vice-Presidents of the four halls through weekly meetings• Coordinated inter-organizational collaborations via programs and forums

• Connected ASU-Tempe Residence Hall Association to its regional and international affiliates• Organized conference attendance and selected delegates to represent ASU-Tempe at state, regional and international conferences• Represented 12,000 on campus residents at state, regional and international conferences• Organized and created award winning bids to be presented at regional and international conferences• Created and presented legislation to Regional Board of Directors at state, regional, and international conferences

• Facilitated classroom activities at one of the few special education schools in Beijing• Practiced Mandarin language skills while teaching school staff English vocabulary• Researched and created databases on numismatic museum exhibitions• Developed marketing materials for educational panels hosted by BYICAA• Engaged with Chinese universities through presentations on cross-cultural differences