Cody Hootman Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Collaborate with the sales and marketing team to develop comprehensive processes to ensure consistent, high-quality service, increasing sales dollars by 24% between 2021 and 2022.Coordinate with multiple departments to maintain high standards for tours, guest stays, and events.Execute marketing tactics in mixed mediums such as direct mail, print, and digital advertising.Oversee the project management of complete apartment renovations, including design selections for 40+ community… Show more Collaborate with the sales and marketing team to develop comprehensive processes to ensure consistent, high-quality service, increasing sales dollars by 24% between 2021 and 2022.Coordinate with multiple departments to maintain high standards for tours, guest stays, and events.Execute marketing tactics in mixed mediums such as direct mail, print, and digital advertising.Oversee the project management of complete apartment renovations, including design selections for 40+ community renovations and incoming resident selections.Strategized and executed numerous sales incentives and marketing tactics to exceed sales goals for 2021 by 5% and for 2022 by 21%.Implemented a new Customer Relations Management system, Salesforce, across all corporate affiliates with a task force representing a member from each community to better leverage the platform for all users. Show less

Chicago, Illinois, United States

Chicago, Illinois

Developed an in-depth service manual for front-line staff and implemented a multi-week training program. Coordinated with residents and other departments on catering events throughout the building.Restructured the catering program, including the menu, policies, and procedures leading to a 27% year-over-year increase in catering revenue.Built relationships with residents and staff to create a warm and inviting atmosphere and positive culture.

Davenport, Iowa

Calculated staff scheduling to ensure that labor was aligned with budget projections and sales.Hired top-of-the-line staff that fit into the company culture that could project the mission and values of customer service to guests.Developed an event and entertainment schedule to attract and retain guests that fit into budget projections.Designed and pioneered a staff training program that led to higher staff retention and increased guest satisfaction, ultimately increasing profit and… Show more Calculated staff scheduling to ensure that labor was aligned with budget projections and sales.Hired top-of-the-line staff that fit into the company culture that could project the mission and values of customer service to guests.Developed an event and entertainment schedule to attract and retain guests that fit into budget projections.Designed and pioneered a staff training program that led to higher staff retention and increased guest satisfaction, ultimately increasing profit and revenue. Show less

Davenport, Iowa

Planned, organized, and executed multiple events with various clients, from smaller 20-person intimate dinners to 300+ person annual galas and weddings throughout the museum.Built professional relationships with clients to fully understand their goals and expectations for every aspect of their events and worked with my team to ensure that all expectations were met and exceeded. Curated continuous partnerships with clients by exceeding expectations for their events, leading to a 90%… Show more Planned, organized, and executed multiple events with various clients, from smaller 20-person intimate dinners to 300+ person annual galas and weddings throughout the museum.Built professional relationships with clients to fully understand their goals and expectations for every aspect of their events and worked with my team to ensure that all expectations were met and exceeded. Curated continuous partnerships with clients by exceeding expectations for their events, leading to a 90% year-over-year return rate for those clients. Show less

Davenport, Iowa

Davenport, Iowa, United States

Moline, Illinois, United States

Hoffman Estates, Illinois, United States

Rock Island

Rock Island, Illinois

Quad Cities Metropolitan Area

Hoffman Estates

Bachelor Of Science - Bs, Hotel, Restaurant, And Tourism Management, 4.0

Business Administration (Marketing), Spanish

Activities and Societies: Vice President, Habitat for Humanity. Co-Director of Entertainment, Dance Marathon. Treasurer, Spanish Club..

Education record

Activities and Societies: Yearbook Club, Newspaper Club, Senior Class Club, Theater Guides, Foreign Exchange Club, Spanish Club.