Cody Kenyon Email & Phone Number

Hampton, Virginia, United States

• Provide fast, easy, flexible, and friendly service to customers.• Greeting customers, maintaining office procedures, handling cash reports, and ensuring a neat andclean store appearance.• Assist in maintaining service standards and performs other duties as assigned.• Provide outstanding customer service, developing strong customer relationships, and ensuring thestore meets operational standards.Provide outstanding customer service, developing strong customer relationships, and ensuring the store meets operational standards.

Hampton, Virginia, United States

• Responsible for operating a safe, orderly, and positive classroom environment while the regular teacheris absent by following the teacher’s lesson plans, as well as school policies and procedures, to helpprovide effective instruction for students.

Virginia, United States

• Wrote detailed and accurate reports utilizing company technology and web or app-based softwareduring each shift that align with site instruction/post orders.• Interacted with internal and external customers on site cultivating a customer service relationship whilestriving to provide peace of mind.• Consistently communicated with the Advanced Dedicated Guard or the Dedicated Branch Supervisorto promptly report any customer or property related information and concerns.• Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, vehicles, and devices, etc.• Consistently deescalate issues through communication in a professional and prompt manner.• Communicate with the Dedicated Branch Supervisor to receive and disseminate information throughBranch Supervisor Daily Scrum, such as the client needs and post order changes to ensure operationalexcellence and efficiency.

Virginia Beach, Virginia, United States

Norfolk, Virginia, United States

• Supported the Navy's Service Management, Integration and Transport Program (SMIT).• Operated as the initial point of contact for end-users via telephone, email or live chat to providetechnical support of hardware, systems, sub-systems and/or applications.• Assisted end-users in resolving their IT issues accurately and promptly.• Took detailed notes of the problem the end-user was experiencing, determining steps they can take toresolve the issue, and managed the flow of incoming support requests.• Interacted with the end-user to resolve the user's technical issues.• Remotely accessed end-user's computer and made changes to their system and settings by navigatingapplication menus.• Walked the end-user through steps they can take to resolve the issue on their own if necessary.• Troubleshot network connectivity issues, working with remote employees on a corporate network.• Developed and sustained a productive end-user relationship, making the end-user and their needs aprimary focus.• Escalate complex problems to higher-level IT support specialists and experts if needed.• Provided supervisors or specialists with notes regarding the problem, steps they have already taken toresolve the issue, and their diagnosis of the end-user's problem if escalation was necessary.• Supported end-users by performing system tests and updates after they completed troubleshootingand necessary repairs.• Supported department-wide operations by supporting the creation, editing, and maintenance of ITdocuments

Suffolk, Virginia, United States

• Responsible for directing the daily operations of a single store.• Operated in accordance with prescribed policies and practices.• Ensured compliance with standards for customer relations, food costs, safety, sanitation, and productpreparation and merchandising.• Accountable for the store and its operations at all times whether physically present or not.

Starke, Florida

Plans, implements, coordinates, and supervises an assigned group of male children and youth;promotes quality of programs and safety of campers at all times; provides guidance and role modelingto campers; promotes and stimulates camper participation; coordinates and leads campers throughtheir daily schedule ensuring punctuality and responsibility; supervises campers during unscheduledprogram time and evenings; ensures compliance with camp rules and regulations at all times.

General Studies

General

Associate’S Degree, Computer And Information Systems Security/Information Assurance

Education record