Cody Lathe Email & Phone Number

Roseville, California, United States

• Led effort to reach number 1 in region for customer satisfaction and top ten in the company
• Implemented processes to achieve top 15 highest performing offices in the company (out of 256)
• Pride myself on achieving the highest employee satisfaction in the region and top 8 in the company, and highest employee retention in Western Division
• Lead, coach, and motivate sales and business office managers, customer specialists, and business specialists through weekly/annual strategies and goals to ensure we exceed company targets.
• Manage daily business operations to forecast sales trends and align teams.
• Inform and partner with the executive team to anticipate and proactively address issues with policy, process, customers, and employees to ensure a healthy workplace.

Roseville, California, United States

• Led a team of 2 managers and 10 sales associates to achieve exceptional sales performance.
• Achieved a record-breaking 112% increase in sales during a single quarter, the highest in company history.
• Invested in coaching and developing sales consultants, enhancing team skills and product knowledge through training and role play.
• Recruited and onboarded world-class sales professionals, ensuring alignment with company values and customer service excellence.
• Analyzed and tracked sales performance against budget, focusing on conversion rates, compliance, and staffing targets.
• Resolved operational challenges and customer service issues with authority, ensuring top-tier customer experiences.

Sacramento, California Area

• Managed employee onboarding including hiring, training, and scheduling.
• Set sales and professional goals for individual team members.
• Educated and coached team members in customer relations and retention.
• Successfully developed new sales structures that result in a consecutive monthly profit with a regular increase of 10-30%.
• Developed reports and strategic plans for profit and loss.
• Conducted contract management activities in accordance with our policies and procedures, applicable laws and regulations.

Citrus Heights, California, United States

• Supervised regional sales operations and 20 employees.
• Managed five photography rooms, six salesrooms, and call center.
• Submitted data for sensitive accounts within a national database.
• Built strong relationships with customers and acquired new accounts.

Redwood City, California, United States

• Achieved the highest regional sales record.
• Luxury sales for Chrysler, Jeep, Dodge, and Lotus.
• Completed successful negotiations up to $100,000.
• Used sales knowledge and techniques to meet individual and company goals.
• Consistently met and exceeded sales goals.

Education record

Associate Of Arts And Sciences (A.A.S.), Psychology

Jewelry Professional

Certification, Jewelry Essentials

Certification, Colored Stone Essentials

Certification, Diamond Essentials