Cody Wood Email & Phone Number

Nashville, Tennessee, United States

Shift Manager February 2020 - CurrentManaged a team of 6 baristas to fulfill multiple priorities such as preparing, completing, and delivering an average of 300 customer orders in a target time of 7 minutes or less. Offered solutions to customers by guiding them through our online ordering process and offering expert knowledge while identifying their needs and directing them toward our product.Resolved problems regarding technology by opening new wifi hotspots, contacting support for our operating system, and ensuring all devices are synced to the correct system.Responsible for updating inventory on our Square website and reporting daily metrics such as inventory, daily revenue, and costs within Google Sheets where accounting and ownership could review the data. Directed daily cleaning tasks to maintain a health code score of 99 while consistently hitting ticket time goals.Barista June 2019-February 2020Skillfully used consultative selling to guide a variety of customers in selecting products to meet their needs. Proactively multitasked to fulfill orders as well as accomplish delegated tasks such as prep work and cleaning.

Dallas, Texas

General Manager 2017-2018Managed a team of 8 in scheduling, training, payroll, and basic daily operations. Used regular written and skill evaluations to assess areas of strength and weakness to continue education. Created an atmosphere where hospitality and service were top priorities to build relationships and develop consistent customers.Managed the purchasing, ordering, and restocking of products and merchandise. Successfully remained open and maintained the quality of service through a shop remodel by setting up a coffee cart within the company's building to guarantee work for all staff and retain customer loyalty. Barista 2016-2017Successfully exhibited efficiency in assisting customers to make a purchase based on their preferences while ensuring a hospitable and welcoming environment. Streamlined workflow by minimizing movement and maximizing organization to decrease order prep time.Ensured all orders were fresh and prepared promptly at a very high quality.