Oversee the day to day operations for three AT&T Authorized Retail storefront locations in Northern Michigan.

- Maintained a top 10% in FC for Safety Leadership Score.- Improved building DPMO by 39% in 3 months.- Led the highest team retention rate in the FC.- Executed the lowest Inventory Record Defect Rate in the region during Peak 2021.- Mentored five T1 associates to T3-L4 leadership positions.- Promoted to L5 in one year.- Spearheaded company-wide quality SOP’s.

- Winner of the “Marketing Mastermind” award by Navis CRM in Dallas, TX.- Drove social media following by 20% in first year.- Curated content that was displayed to over 100 countries worldwide at the annual IAAPA expo in Orlando, FL.- Winner of TripAdvisor’s “Best of the Best” award on behalf of Zehnder’s of Frankenmuth for five consecutive years.- Organized and delivered content on behalf of Zehnder’s to former Vice-President, Mike Pence.- Implemented paid ads for job postings resulting in over 100 hires during the COVID-19 pandemic re-opening.- Coordinated events for the Detroit Tigers, University of Michigan, DOW Chemical, and Great Lakes Loons.

- Developed and performed the scheduling and budgeting for the largest restaurant in the United States.- Executed on and off-site catering and banquets for organizations such as the Junior PGA, University of Michigan Football team, Ducks Unlimited, and local Rotarians.- Cross-Trained as Manager on Duty to work as primary point of contact for all business entities under the Zehnder’s umbrella.- Curated incentive programs for staff and customers alike to drive sales and retention.

- Managed the largest revenue store in the district and state of Michigan. - Held the highest e-mail capture rate in the district and fourth highest in the company (Back to School Season 2014 and 2015).- Assisted in the hiring and development of six separate stores in the district.