Cody Lods Email & Phone Number

Most recently, IT Procurement Specialist.• Accurately tracked the lifecycle of company hardware and software using Asset Panda and JAMF.• Fielded ZenDesk tickets daily assisting users with troubleshooting hardware and software on MacOS.• Deployed and recovered laptops, and assisted with on and offboarding of employees.• Collaborated with IT Support to create and troubleshoot Okta and Google Workspace accounts.• Assisted with onboarding domestic and international vendors.• Performed monthly and annual audits of company hardware with an accuracy rate of 99%.• Utilized new hire projections to forecast laptop budget and purchase hardware for North America, EMEA, and APJ markets.• Performed monthly and annual audits of company hardware.• Completed monthly expense reports.• Communicated with end users and navigated complex issues both written and verbally.Experience as a Technical Specialist.• Assessed customer needs quickly to provide efficient and accurate support.• Performed diagnostics and troubleshooting of iOS software and hardware.• Exercised daily customer service skills at a high level such as active listening and empathy.• Mentored and trained teammates new to technical roles.• Consistently met and exceeded personal and store goals for customers successfully helped.• Multitasked by helping multiple customers through complex issues simultaneously.• Delivered timely and specific feedback.Previously an Operations Specialist.• Proficient in creative problem solving with extensive experience in customer service.• Utilized creative problem solving and team collaboration to streamline workflow.• Accurately completed inventory tasks, and cycle counts with attention to detail.• Consistently exceeded expectations with getting products to coworkers in a timely manner.• Effectively communicated change, written and verbally, in workspace to coworkers.