Cody Londerville Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

- Verify AML/KYC as well as IIROC requirements for new onboard clients- Perform periodic review on existing clients within deadlines- Utilize World-Check to search for adverse media or Politically Exposed Persons (PEP)- Obtain key client information via various independent online sources- Liaise with and provide advice to Front Office staff and other business partners on regulatory requirements (AML, IIROC, FATCA)- Training newer staff on the client onboarding and review process- Provide prompt and accurate responses to inquiries, escalating when necessary- Assist with gathering documentation for internal and external audits

Toronto, Canada Area

- Manage day-to day operations including confirmation, settlement and investigation of foreign exchange transactions- Ensuring accurate selection of settlement instructions to allow correct payment of foreign exchange trades avoiding possible losses to the bank- Providing a high level customer service to clients for all inquiries- Demonstrating a keen attention to detail to spot discrepancies in trades- Ensure risk, control and service level requirements are maintained- Complete daily and weekly analytical reports for management- Managing of several operational improvements to streamline procedures

Toronto, Canada Area

- Managed the queue for RIF Transfers into and out of Waterhouse- Consistent efficient processing lead to reducing SLA times by three days- Took ownership of transfers out to Private Trust, Investor Services and TD Future Builder- Helped to revise many procedures to improve accuracy/transparency/timeliness- Supported the GIC desk rebuilding GICs transfers from TDCT to TD Waterhouse- Wrote a new procedure for RSP transfer-in rejections- Assisted other CTS teams with cheque booking, document cleanup and mail sorting- Won on the spot awards in monthly cost centre meetings for: 2015: September/December 2016: March/September/October- Presented with a customer service "Legendary Hero" award for the month of April 2016- Nominated for a Star Award for Q4 2016- Member of the Pulse team – planned several events to boost office morale and create a more positive and inclusive employee experience

Etobicoke

- Worked with partnered clinics to properly market, advertise and promote the addition of laser therapy- Provided clinical and technical support for all protocols, software and hardware- Aided in effective scheduling and billing for laser therapy- Drove new sales through cold calls, clinic visits and referrals in order to expand the practice of laser therapy

Toronto, Canada Area

- Provided advice to customers on their investment, borrowing and day to day banking needs- Held up the TD Canada Trust standard for legendary customer service which has earned them 8 consecutive JD Power and Associates awards for highest customer satisfaction- Completed mortgages and home equity lines of credit, mutual fund and GIC investments- Supported branch operations by opening and closing the branch, providing coverage for the - - Managers of Customer Service to assist the teller line, assisting customers at the welcome desk, and by providing lobby leadership- Sold nearly $1.5 million in TD mutual funds and assisted over $3 million in deposits to TD Waterhouse partners

Toronto, Canada Area

- Provided advice to customers on their investment, borrowing and day to day banking needs- Completed account openings, credit card and line of credit applications, and referred clients to wealth partners- Served as Sales Revenue lead, providing updates on team and individual pace and daily achievements- Sold over $1,000,000 in mutual funds through the first two quarters of 2012 (#1 ranked in district for Q2)- Named a Top Advisor for investment sales in the Toronto Core District for Q2 and Q4 2012- Awarded a Front Row Centre award for being a top FSR in the district for Q2 2012

• Aided in development of compensation data reports for executives, middle management, support, and investment employees• Interpreted financial statements, annual reports, proxy statements and management information circulars to compile company and executive salary information• Identified discrepancies, errors and information gaps found in data submissions• Communicated with clients daily via phone and email to acquire new information and complete submissions