Cody Malone Email & Phone Number

South Jordan, Ut, Us

Draper, Ut, Us

Draper, Ut, Us

Draper, Ut, Us

As a Senior Business Analyst at HealthEquity, I...• Ran point on research, refinement, resolution, and mitigation for all reported system issues (whether legitimate, bad data, misunderstood process, etc.) across the organization’s product domains with a key emphasis in my primary supported domain of the company’s FSA, HRA, and DCFSA platform• Maintained ownership and served as the subject matter expert over the company’s FSA, HRA, and DCFSA platform (and all related components) with my support being utilized daily by Technology, Product, Operations, Implementations, Client Servicing, and more departments within the company• Collaborated with internal stakeholders to gather and refine requirements for new system enhancements and coordinated with Product Owners to drive prioritization of development for said enhancements• Utilized SQL heavily to identify client and fiscal impact for known system issues, implement mitigations for critical impact issues in Production including data cleanup, create and adjust reports for various departments, and gather data to help drive feature development decisions• Supported between two to four Software Engineering teams by acting as a subject matter expert for enhancements and bugs in their backlogs, providing detailed information around each backlog item to ensure a smooth development response, and being an active resource for troubleshooting, testing, and code/logic validation• Drove testing efforts/plans and use case creation across multiple departments for major feature delivery projects rolled out to market• Created business and technical level documentation alongside the completion of projects to be utilized by all departments across the company regardless of expertise/experience in the subject

South Jordan, Ut, Us

As a Technical Product Manager at Impartner Software, I...• Managed the company’s Data Integrations team focused on leveraging internal and external APIs to expand available integrated product offerings and capabilities• Worked alongside internal and external stakeholders to gather, refine, and prioritize requirements in order to implement new features, enhance existing system functionality, and correct erroneous logical or user experience issues with our existing supported CRM integrations or iPaaS connectors• Maintained a 12 to 18-month roadmap of upcoming Product and Software Engineering projects• Worked with internal teams to create business level documentation to be used by customers and internal departments

Midvale, Ut, Us

As a Business Systems Analyst at CHG Healthcare, I...• Worked alongside internal and external stakeholders to gather, refine, and prioritize requirements in order to implement new features, enhance existing system functionality, and correct erroneous logical or user experience issues with the company’s healthcare provider credentialing platform• Converted Product and overall business level requirements into individual, prioritized work items for several Software Engineering teams• Simultaneously oversaw the ownership of two Software Engineering teams working toward individual goals and projects• Managed and maintained Scrum and Kanban Software Engineering backlogs in accordance with prioritized large-scale Product initiatives• Created business and technical level documentation alongside the completion of projects to be utilized by all departments across the company regardless of expertise/experience in the subject

Draper, Ut, Us

As a Product Owner at HealthEquity, I...• Worked alongside internal and external stakeholders to gather, refine, and prioritize requirements in order to implement new features, enhance existing system functionality, and correct erroneous logical or user experience issues with the company’s FSA, HRA, and DCFSA platform• Simultaneously oversaw the ownership of two Software Engineering teams working toward individual goals and projects• Managed and maintained an 18-month roadmap of upcoming Product features and Software Engineering projects• Maintained ownership and served as the subject matter expert over all Software Engineering activity within the company’s FSA, HRA, and DCFSA platform (and all related components)• Created business and technical level documentation alongside the completion of projects to be utilized by all departments across the company regardless of expertise/experience in the subject

Draper, Ut, Us

As a Business Analyst at HealthEquity, I...• Worked with internal stakeholders to gather and refine requirements for new system enhancements and coordinated with Product Owners to drive prioritization of development for said enhancements• Worked toward the resolution of escalated system issues through data analysis to identify faulty data, manually navigating through system code to determine expected logic, or logging work items with development teams if necessary• Utilized SQL heavily to identify client and financial impact for known system issues, create and adjust reports for various departments, and gather data to help drive feature development decisions• Supported several Software Engineering teams by acting as a subject matter expert for user stories and bugs in their backlogs, providing detailed information around each backlog item to ensure a smooth development response, and being a resource for troubleshooting or manual testing• Provided operational readiness support to various departments in the company by acting as a representative for them in major development projects and ensuring that their needs were being met to prepare them for any changes implemented by these projects• Ensured that for every department impacted by a development project, proper documentation was being created/updated, training was being scheduled for the impacted department members, process and procedure documentation was accurate and efficient, and any knowledge base articles accurately reflected the changes to existing or new systems

Draper, Ut, Us

As a Business Analyst at HealthEquity, I...• Worked with internal stakeholders to gather and refine requirements for new system enhancements and coordinated with Product Owners to drive prioritization of development for said enhancements• Worked toward the resolution of escalated system issues through data analysis to identify faulty data, manually navigating through system code to determine expected logic, or logging work items with development teams if necessary• Utilized SQL heavily to identify client and financial impact for known system issues, create and adjust reports for various departments, and gather data to help drive feature development decisions• Supported several Software Engineering teams by acting as a subject matter expert for user stories and bugs in their backlogs, providing detailed information around each backlog item to ensure a smooth development response, and being a resource for troubleshooting or manual testing• Provided operational readiness support to various departments in the company by acting as a representative for them in major development projects and ensuring that their needs were being met to prepare them for any changes implemented by these projects• Ensured that for every department impacted by a development project, proper documentation was being created/updated, training was being scheduled for the impacted department members, process and procedure documentation was accurate and efficient, and any knowledge base articles accurately reflected the changes to existing or new systems

Hoboken, New Jersey, Us

During my internship at inContact, I...• Mentored under an established project manager with the company for a ten-week period• Managed the day-to-day operations of the emergency response quality assurance development team• Monitored and groomed the backlog and current sprint development tasks for the emergency response quality assurance development team• Acted as the Scrum Master for the team and lead all daily Scrum focused meetings• Worked with the SharePoint team to redesign the IT SharePoint portal• Utilized the following systems and tools heavily during my time with the company: SharePoint, Smartsheet, Trello, Team Foundation Server, and SQL Server Reporting Services

Salt Lake City, Ut, Us

Worked with fellow colleagues and faculty to facilitate the daily needs of the university. The position responsibilities and titles included the following:• Campus Security Authority• Facilities Support and Maintenance• Event Assistant and Setup Authority

London, England, Gb

During my internship at Willis Towers Watson OneExchange, I...• Worked with the Technology Management team to gain a better understanding of the company’s Atlassian based systems• Gained industry exposure to the roles of a Quality Assurance Tester, Business Analyst, and Product Owner in the company through handling a variety of tasks and ticket items• Created a TestRail best practice guide to be used as the new guideline for the quality assurance teams• Created a seasonal readiness checklist to track annual tasks and the teams/individuals responsible for those tasks• Utilized the following systems and tools heavily during my time with the company: JIRA, Confluence, and TestRail

Malone & Son Firewood is a small firewood sales and distribution business. While working there, I was responsible for preparation, management, and the occasional distribution of the product to customers.